Hybrid Banking Customer Care Specialist

Barclays Bank PLC; Liverpool; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A large financial institution in Liverpool is seeking a Customer Service Advisor to enhance customer experience through multiple communication channels. This role involves resolving queries and providing support in a timely manner. Candidates should have a background in customer service and possess excellent communication skills. The position offers a competitive salary of £26,500 along with a comprehensive benefits package, including private medical insurance and hybrid working options.

Benefits

Private medical insurance

Pension plan

Life insurance

Income protection

Qualifications

• Experience in customer service roles such as retail or hospitality.
• Strong communication skills across multiple channels.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide exceptional customer service and resolve issues promptly.
• Collaborate across digital channels to enhance customer interactions.
• Support business operations in risk management and compliance.

Skills

Empathy

Customer service orientation

Collaboration

Problem-solving

Job description

A large financial institution in Liverpool is seeking a Customer Service Advisor to enhance customer experience through multiple communication channels. This role involves resolving queries and providing support in a timely manner. Candidates should have a background in customer service and possess excellent communication skills. The position offers a competitive salary of £26,500 along with a comprehensive benefits package, including private medical insurance and hybrid working options.