Hybrid B2B Energy Customer Relationship Manager

Ecotricity; Stroud; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading green energy provider in the UK seeks a Customer Relationship Manager to oversee high-value customer accounts. In this role, you will be responsible for managing customer interactions, ensuring satisfaction, and driving performance metrics. Strong communication and relationship management skills are essential. The position offers a dynamic work environment, opportunities for continuous improvement, and various employee benefits, including a healthcare plan and hybrid working options.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Volunteering Day

Various company discounts

Holiday of 25 days

Qualifications

• Proven track record of delivering customer-focused solutions.
• Demonstrated ability to drive successful performance.
• Experience within the B2B energy industry.

Responsibilities

• Manage granular accounts ensuring accurate meter point performance.
• Take ownership of customer complaints and ensure satisfaction.
• Collaborate with teams to complete tasks and ensure SLA compliance.

Skills

Strong communication skills

Effective relationship management

Strong numeracy and problem-solving skills

Attention to detail

Tools

Salesforce

CRM systems

Microsoft Office

Job description

A leading green energy provider in the UK seeks a Customer Relationship Manager to oversee high-value customer accounts. In this role, you will be responsible for managing customer interactions, ensuring satisfaction, and driving performance metrics. Strong communication and relationship management skills are essential. The position offers a dynamic work environment, opportunities for continuous improvement, and various employee benefits, including a healthcare plan and hybrid working options.