Hybrid Asset & Repairs Support Coordinator

First Choice Homes Oldham; Oldham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

29,602 salary

30 days holiday + 8 bank holidays

Pension contributions

Healthcare benefits

Job summary

First Choice Homes Oldham is seeking an Asset Support Coordinator to join the Asset Surveying team on a 12-month fixed-term contract in Oldham. The role focuses on coordinating property inspections, handling repairs enquiries and complaints, and supporting surveyors to meet timescales.

You will help ensure inspections are scheduled, repairs are followed up, and customer concerns are handled effectively, while maintaining records and supporting compliance with Awaab's Law.

Qualifications

• Experience in a customer-focused or service delivery environment.
• Experience coordinating and scheduling works.
• Experience processing invoices, purchase orders or works orders.
• Strong organisational skills and ability to manage deadlines.
• Good IT skills, including Microsoft Excel and database applications.
• Experience maintaining accurate records, analysing data and producing performance information.
• Excellent communication and problem-solving skills, with a commitment to a positive customer experience.
• Collaborative approach and willingness to identify and support improvements to working practices.

Responsibilities

• Coordinate and schedule property inspections for surveyors, ensuring appointments and repairs are managed within agreed timescales.
• Manage and monitor complaints relating to assets, reviewing repair histories and coordinating responses.
• Raise works orders and purchase orders, liaising with contractors and colleagues to ensure remedial works are completed efficiently.
• Support Awaab's Law compliance by tracking cases, monitoring statutory deadlines and maintaining accurate records of inspections, actions and customer communications.
• Liaise with customers, surveyors and external partners to arrange appointments and support disrepair case management.
• Maintain accurate information across housing and repairs systems, ensuring records are up to date and easily accessible.
• Produce performance information and reports, helping the team monitor progress and identify outstanding actions.

Skills

Coordination

Scheduling

Invoicing

Excel

Data analysis

Communication

Problem-solving

Team player

Tools

Databases

Job description

First Choice Homes Oldham is seeking an Asset Support Coordinator to join the Asset Surveying team on a 12-month fixed-term contract in Oldham. The role focuses on coordinating property inspections, handling repairs enquiries and complaints, and supporting surveyors to meet timescales.

You will help ensure inspections are scheduled, repairs are followed up, and customer concerns are handled effectively, while maintaining records and supporting compliance with Awaab's Law.