Repairs Planner

Niyaa People Ltd; Stockport; Hybrid; GBP 24,000 - 31,000; Full time

Job summary

Niyaa People Ltd. is recruiting a Repairs Planner for our Stockport-based housing team on a temporary-to-permanent basis.

The role involves coordinating repairs from initial notification through to completion, managing incoming requests, scheduling inspections, and ensuring actions are completed within required timescales. This process-driven position suits an organised, proactive administrator with excellent attention to detail who can work with databases and housing systems, and who is open to

Qualifications

• Organised administrator with strong attention to detail.
• Experience coordinating repairs or similar process-driven environments.
• Comfortable using databases and administrative systems.

Responsibilities

• Manage the repairs inbox and coordinate repair requests.
• Raise repair jobs and schedule inspections.
• Coordinate with inspectors, contractors, residents and teams.
• Monitor repairs from report to completion.
• Ensure cases meet statutory timescales and Awaab's Law.
• Track overdue inspections and actions.
• Maintain records and update systems.
• Provide general admin support to the repairs team.

Skills

Organised

Attention to detail

Deadline management

Communication skills

Administration systems

Multitasking

Tools

MS Office

CRM systems

Database systems

Job description

We are currently recruiting for a Repairs Planner to join a Stockport-based housing team on a temporary-to-permanent basis.

This is an excellent opportunity for an organised and proactive individual looking to build a long-term career within a housing repairs environment. The successful candidate will play a key role in coordinating housing repairs from initial notification through to completion, with the opportunity to move into a permanent position following a successful temporary period.

You will manage incoming repair requests, arrange inspections and works, monitor progress and ensure outstanding actions are followed up within required timescales.

This is a busy, process-driven role suited to someone who is highly organised, proactive and confident managing multiple repairs, cases and deadlines.

Key Responsibilities

• Manage the repairs inbox and coordinate incoming repair requests.
• Raise repair jobs and schedule inspections and appointments.
• Coordinate with inspectors, contractors, residents and internal housing teams.
• Monitor repairs from initial report through to completion.
• Support the team in ensuring cases are managed in line with Awaab's Law requirements and statutory timescales.
• Track outstanding jobs and proactively chase overdue inspections, works and actions.
• Maintain accurate records and update systems to ensure cases are progressed and closed correctly.
• Identify delays or issues within the repairs process and elevate where appropriate.
• Ensure repairs are managed in line with relevant processes, service standards and statutory timescales.
• Provide general administrative and coordination support to the housing repairs team.

About You

• Highly organised with excellent attention to detail.
• Confident managing a busy workload and multiple deadlines.
• Proactive in monitoring cases and following up outstanding actions.
• Comfortable using databases, email inboxes and administrative systems.
• A clear and confident communicator.
• Reliable and able to work consistently from the office.
• Experienced in administration, repairs coordination, housing or a similar process-driven environment.
• Ideally experienced within a local authority or social housing environment, although this is not essential.
• Willing to learn about damp and mould, Awaab's Law and housing repairs processes.

Contract & Working Hours

• Temporary to permanent opportunity
• Initial temporary period with a permanent position after 12 weeks
• Location: Stockport
• Hybrid working

If you are an organised administrator with strong coordination skills and are looking for an opportunity that could lead to a permanent position within a housing repairs team, we would be keen to hear from you.