Hybrid Maintenance & Repairs Support Specialist

Confero Recruitment Group Ltd; Scotland; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Confero Recruitment Group Ltd seeks a proactive Maintenance Assistant to join a Social Housing Repairs & Maintenance team, supporting repairs administration, keeping tenants and owners informed, and ensuring contractors deliver work to agreed standards and timescales.

You will have experience in repairs, maintenance or property services within housing, strong customer service and communication skills, and good organisational ability.

Qualifications

• Experience in repairs, maintenance or property services within housing (desirable).
• Strong customer service and communication skills.
• Good organisational skills and ability to prioritise a busy workload.

Responsibilities

• Provide excellent customer service, handling calls, emails and enquiries from tenants, owners and contractors.
• Raise and manage repairs work orders, ensuring compliance with contractual timescales.
• Monitor contractor performance, challenge delays, and support KPI reporting.
• Process void property administration and support the delivery of reactive repairs, landscaping and cyclical services.
• Carry out invoice checking and matching, and support the wider Property Services Team with admin tasks.
• Arrange pre and post inspections and undertake customer satisfaction surveys.
• Assist with contract meetings, minute-taking and data management.
• Support the handling of complaints where required.
• Liaise with tenants, owners and community groups to keep them informed about repairs and property services.
• Contribute to policy and procedure development and participate in training, team meetings and continuous improvement activities.

Skills

Customer service

Administration

Communication

Job description

Confero Recruitment Group Ltd seeks a proactive Maintenance Assistant to join a Social Housing Repairs & Maintenance team, supporting repairs administration, keeping tenants and owners informed, and ensuring contractors deliver work to agreed standards and timescales.

You will have experience in repairs, maintenance or property services within housing, strong customer service and communication skills, and good organisational ability.