Hybrid ASB Officer: Resolve Complex Cases

Niyaa People Ltd; Oxford; Híbrido; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Competitive salary

Descripción de la vacante

Niyaa People Ltd is seeking an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality for a leading social housing provider. You will tackle complex anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and safer communities.

In this role you will manage complex ASB cases, prepare legal documents and representations at court, maintain accurate

Formación

• Proven experience managing complex ASB cases
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes
• Experience preparing legal documents and representing an organisation at court
• Excellent communication, negotiation and partnership-working skills
• Empathetic approach to managing challenging situations and customers
• Experience working with external agencies (police, local authorities, support services)
• Strong organisational skills and ability to manage a varied caseload
• Good IT and data management including Microsoft Office

Responsabilidades

• Manage complex ASB, tenancy breaches, non-access and fraud cases
• Provide a proactive and customer-focused service, resolving persistent ASB and tenancy issues
• Prepare and progress legal cases, including notices, court papers and witness statements
• Represent the organisation at court where required
• Build relationships with customers, communities and partner agencies to resolve complex cases
• Maintain accurate case records and data, ensuring compliance with legislation and policies
• Identify emerging neighbourhood issues and collaborate on practical solutions
• Contribute to service improvements and locality performance targets

Conocimientos

ASB case management

Tenancy management

ASB legislation

Legal proceedings

Communication

Negotiation

Partnership working

Empathy

External agencies

Organisational skills

IT & data management

Herramientas

Microsoft Office

Descripción del empleo

Niyaa People Ltd is seeking an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality for a leading social housing provider. You will tackle complex anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and safer communities.

In this role you will manage complex ASB cases, prepare legal documents and representations at court, maintain accurate