ASB / Tenancy Sustainment Officer

Park Avenue Recruitment; Lenham; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Park Avenue Recruitment is recruiting an ASB Officer for a busy social housing provider in Kent on a 3-month contract. The role is hybrid, managing a caseload of anti-social behaviour cases and tenancy enforcement to prevent escalations.

You'll identify issues early, support residents to sustain tenancies, and work with internal teams and external agencies to deliver positive outcomes while keeping residents informed throughout the process.

Qualifications

• Experience managing ASB and tenancy enforcement within social housing.
• Strong understanding of housing legislation and enforcement tools.
• Excellent communication skills and ability to handle difficult conversations.
• Experience working with vulnerable residents and tenancy sustainment.

Responsibilities

• Manage a caseload of ASB cases from investigation to resolution.
• Take appropriate tenancy enforcement action where required.
• Work with residents to sustain tenancies and prevent repeat issues.
• Act as main point of contact for residents and keep them informed.
• Respond to complaints quickly to minimise escalation.
• Collaborate with internal teams and external agencies to deliver outcomes.
• Maintain accurate case records and ensure compliance with legislation and policy.

Skills

ASB enforcement

Tenant relations

Stakeholder management

Communication

Conflict resolution

Job description

ASB Officer

Kent | 3 month contract | Hybrid working

Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents?

We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team. This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement.

The Role

You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters.

A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalat into formal complaints.

• Managing a caseload of low to high-level ASB cases from investigation through to resolution.
• Taking appropriate tenancy enforcement action where required.
• Working proactively with residents to sustain tenancies and prevent repeat issues.
• Acting as the main point of contact for residents, keeping them updated and informed throughout the process.
• Responding to complaints quickly and effectively to minimise escalation.
• Working closely with internal teams and external agencies to deliver successful outcomes.
• Maintaining accurate case records and ensuring compliance with legislation and policy.

About You

We're looking for someone who combines strong enforcement experience with excellent customer service skills.

You’ll have:

• Experience managing ASB and tenancy enforcement cases within social housing.
• A strong understanding of housing legislation and enforcement tools.
• Excellent communication skills, with the ability to build trust whilst having difficult conversations when required.
• Experience working with vulnerable residents and supporting tenancy sustainment.
• A proactive, solution-focused approach to problem solving.
• Strong organisational skills and the ability to manage a busy caseload effectively.
• Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams.