ASB Officer

Carrington West; Cambridge; On-site; GBP 29,000 - 39,000; Full time

Job summary

Carrington West is recruiting an experienced ASB Officer to support a local authority in investigating and resolving anti-social behaviour and serious neighbour nuisance. You will manage a caseload, gather evidence, and progress enforcement actions in partnership with the Police, housing providers and legal services to ensure effective outcomes.

The role involves preparing witness statements, attending court, and ensuring compliance with ASB protocols.

Qualifications

• Experience as ASB Officer, Case Officer or similar housing enforcement role.
• Strong track record investigating complex ASB and neighbour nuisance.
• Knowledge of ASB legislation, enforcement procedures and legal processes.
• Experience gathering evidence and conducting interviews.
• Experience preparing cases for legal proceedings with legal services.
• Experience attending court hearings and giving evidence.
• Experience collaborating with Police, housing providers and statutory agencies.
• Understanding information-sharing protocols and confidentiality.

Responsibilities

• Lead investigations into anti-social behaviour and neighbour nuisance.
• Manage ASB complaints ensuring progression per policies.
• Conduct interviews with complainants, witnesses and alleged perpetrators.
• Coordinate with Police, housing providers and agencies.
• Prepare case records and prosecution files.
• Attend court hearings and present evidence.
• Support witnesses during legal proceedings.
• Ensure information disclosures comply with ASB protocols.

Skills

ASB investigations

Court testimony

Interviews

Evidence gathering

Agency collaboration

Job description

We are currently recruiting for an experienced ASB Officer to support a local authority in investigating and resolving cases of ASB and serious neighbour nuisance. The successful candidate will manage a caseload of complex ASB investigations, working closely with the Police, housing providers and legal services to gather evidence, implement appropriate interventions and progress enforcement action where necessary.

The Role

• Act as the lead officer for investigating and resolving individual cases of anti-social behaviour and serious neighbour nuisance.
• Manage ASB complaints and enquiries, ensuring cases are investigated and progressed in accordance with council policies and procedures.
• Conduct interviews with complainants, witnesses and alleged perpetrators to gather evidence and establish appropriate courses of action.
• Work in partnership with the Police, housing providers and other agencies to coordinate investigations and implement effective interventions.
• Prepare and maintain detailed case records, evidence files and documentation to support enforcement and legal proceedings.
• Prepare witness statements, prosecution files and supporting evidence for court proceedings.
• Attend court hearings, present cases and provide evidence where required.
• Support witnesses throughout legal proceedings, ensuring they receive appropriate advice and assistance.
• Ensure investigations and information disclosures comply with relevant ASB protocols and information-sharing agreements.

Key Requirements

• Previous experience as an Anti-Social Behaviour Officer, ASB Case Officer or in a similar housing enforcement or community safety role.
• Strong experience investigating complex ASB complaints and serious neighbour nuisance cases.
• Knowledge of ASB legislation, enforcement procedures and relevant legal processes.
• Experience gathering evidence, conducting interviews and preparing witness statements.
• Proven experience preparing cases for legal proceedings and working alongside legal services.
• Experience attending court hearings and providing evidence would be advantageous.
• Experience working collaboratively with the Police, housing providers and other statutory agencies.
• Understanding of information-sharing protocols and confidentiality requirements when managing ASB investigations.