ASB Case Manager (Hybrid) - Social Housing

Southern Housing; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Southern Housing is seeking an Anti-Social Behaviour Officer to join our Housing team in London. You will triage new ASB reports, assess risks, develop action plans, investigate incidents, and support residents affected, including coordination with partners.

This full-time, hybrid role is based at the Farringdon office (Fleet House) with around two days per week in the office. The successful candidate will have ASB case management experience, strong communication, and a commitment to equality

Qualifications

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.
• Research and analytical skills to interrogate partnership databases to support multi-agency case reviews and action planning.

Responsibilities

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

Skills

ASB case management

Communication skills

Teamwork

Equality & diversity

Professional curiosity

Resilience

Research & analysis

Job description

Southern Housing is seeking an Anti-Social Behaviour Officer to join our Housing team in London. You will triage new ASB reports, assess risks, develop action plans, investigate incidents, and support residents affected, including coordination with partners.

This full-time, hybrid role is based at the Farringdon office (Fleet House) with around two days per week in the office. The successful candidate will have ASB case management experience, strong communication, and a commitment to equality