ASB Officer

Niyaa People; Greenham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Niyaa People is assisting a leading social housing provider in recruiting an experienced ASB Officer for Greenham. The role covers tackling complex ASB, tenancy breaches and neighbourhood issues, with strong emphasis on customer service and partnership working.

You will manage complex cases, prepare legal documents and represent the organisation in court when required, while collaborating with police, local authorities and support services.

Qualifications

• Experience managing complex ASB cases in social housing is essential.
• Knowledge of tenancy management, ASB legislation, enforcement and legal processes.
• Experience preparing legal documents and representing organisations in court.
• Excellent communication, negotiation and partnership-working skills.

Responsibilities

• Manage complex ASB, tenancy breaches, non-access and fraud cases using proportionate interventions.
• Provide a proactive, customer-focused service to resolve persistent ASB and support tenancy outcomes.
• Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation in court.
• Build relationships with customers, communities and partner agencies to resolve complex cases.
• Maintain accurate case records and data, ensuring compliance with legislation and policies.
• Identify neighbourhood issues and develop practical solutions to improve community safety.
• Contribute to service improvements and locality performance targets.

Skills

Complex ASB cases

Tenancy management

ASB legislation

Enforcement & legal processes

Legal documentation

Representing at court

Communication

Negotiation

Partnership working

Challenging situations

External agencies

Organisational skills

IT & data management

Tools

Microsoft Office

Job description

We are recruiting on behalf of a leading social housing provider for an experiencedASB Officerto deliver a proactive, customer-focused service across a defined locality.

The role will focus ontackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Key Responsibilities of an ASB Officer:

• Manage complexASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
• Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
• Prepare and progress legal cases, includingnotices, court papers and witness statements, and represent the organisation at court where required.
• Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
• Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
• Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
• Contribute to service improvements, customer satisfaction and locality performance targets.

About You:

• Proven experience managingcomplex ASB cases, ideally within a social housing environment.
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
• Experience preparing legal documentation and representing an organisation at court.
• Excellent communication, negotiation and partnership-working skills.
• A confident and empathetic approach to managing challenging situations and supporting customers.
• Experience working with external agencies, including police, local authorities and support services.
• Strong organisational skills and the ability to manage a varied and complex caseload.
• Good IT and data management skills, including Microsoft Office.

What’s on Offer:

• Permanent ASB Officer positionbased in Greenham.
• Hybrid working.
• Competitive salary.
• Competitive benefits package.
• Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.