ASB Officer

Niyaa People Ltd; Greenham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Permanent position

Competitive salary

Benefits package

Job summary

Niyaa People Ltd is recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role focuses on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Qualifications

• Proven experience handling complex anti-social behaviour (ASB) cases.
• Strong tenancy management knowledge and ASB legislation.
• Experience preparing legal documentation and liaising with courts.
• Excellent communication, negotiation and partnership skills.

Responsibilities

• Manage complex ASB, tenancy breaches and related cases with proportionate interventions.
• Provide proactive, customer-focused service to resolve persistent ASB and tenancy issues.
• Prepare and progress legal documents, including notices and witness statements.
• Represent the organisation at court when required.
• Maintain accurate case records and ensure data quality and compliance.
• Identify emerging neighbourhood issues and support practical community solutions.

Skills

ASB management

Communication

Negotiation

Partnership working

Legal processes

Data management

Job description

We are recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role will focus on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Key Responsibilities of an ASB Officer

• Manage complex ASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
• Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
• Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation at court where required.
• Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
• Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
• Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
• Contribute to service improvements, customer satisfaction and locality performance targets.

About You

• Proven experience managing complex ASB cases, ideally within a social housing environment.
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
• Experience preparing legal documentation and representing an organisation at court.
• Excellent communication, negotiation and partnership-working skills.
• A confident and empathetic approach to managing challenging situations and supporting customers.
• Experience working with external agencies, including police, local authorities and support services.
• Strong organisational skills and the ability to manage a varied and complex caseload.
• Good IT and data management skills, including Microsoft Office.

What's on Offer

• Permanent ASB Officer position based in Greenham.
• Hybrid working.
• Competitive salary.
• Competitive benefits package.
• Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.