ASB Officer

Niyaa People Ltd; Oxford; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Niyaa People Ltd is seeking an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality for a leading social housing provider. You will tackle complex anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and safer communities.

In this role you will manage complex ASB cases, prepare legal documents and representations at court, maintain accurate

Qualifications

• Proven experience managing complex ASB cases
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes
• Experience preparing legal documents and representing an organisation at court
• Excellent communication, negotiation and partnership-working skills
• Empathetic approach to managing challenging situations and customers
• Experience working with external agencies (police, local authorities, support services)
• Strong organisational skills and ability to manage a varied caseload
• Good IT and data management including Microsoft Office

Responsibilities

• Manage complex ASB, tenancy breaches, non-access and fraud cases
• Provide a proactive and customer-focused service, resolving persistent ASB and tenancy issues
• Prepare and progress legal cases, including notices, court papers and witness statements
• Represent the organisation at court where required
• Build relationships with customers, communities and partner agencies to resolve complex cases
• Maintain accurate case records and data, ensuring compliance with legislation and policies
• Identify emerging neighbourhood issues and collaborate on practical solutions
• Contribute to service improvements and locality performance targets

Skills

ASB case management

Tenancy management

ASB legislation

Legal proceedings

Communication

Negotiation

Partnership working

Empathy

External agencies

Organisational skills

IT & data management

Tools

Microsoft Office

Job description

We are recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role will focus on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Key Responsibilities of an ASB Officer

• Manage complex ASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
• Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
• Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation at court where required.
• Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
• Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
• Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
• Contribute to service improvements, customer satisfaction and locality performance targets.

About You

• Proven experience managing complex ASB cases, ideally within a social housing environment.
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
• Experience preparing legal documentation and representing an organisation at court.
• Excellent communication, negotiation and partnership-working skills.
• A confident and empathetic approach to managing challenging situations and supporting customers.
• Experience working with external agencies, including police, local authorities and support services.
• Strong organisational skills and the ability to manage a varied and complex caseload.
• Good IT and data management skills, including Microsoft Office.

What’s on Offer

• Permanent ASB Officer position based in Greenham.
• Hybrid working.
• Competitive salary.
• Competitive benefits package.
• Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.