Hybrid Area Planner: Scheduling Responsive Repairs

The Guinness Partnership; Oldham; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

The Guinness Partnership is seeking an Area Planner to join the Guinness Property team in Oldham. You will coordinate day-to-day scheduling of Responsive Repairs, plan appointments with residents and operatives, and ensure records are kept up to date.

This full-time, permanent role offers hybrid working with three days per week in our Oldham office. The team operates 8am–7pm Monday to Friday and Saturday mornings on a rota basis, supporting high-quality customer service and continuous service

Qualifications

• Experience in a customer-focused environment.
• Ability to meet agreed performance targets.
• Excellent oral and written communications.
• Proven ability to record data accurately and follow procedures.
• Capable of working in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs with operatives.
• Manage operatives' diaries and schedule appointments with residents.
• Book and reschedule appointments to meet residents' needs.
• Maintain accurate records and update systems for repair tracking.
• Communicate clearly with residents, operatives and internal teams.
• Contribute to service improvements and performance.

Skills

Customer-focused

Performance targets

Oral and written communication

Data recording

Under pressure

Databases

Tools

DRS

Job description

The Guinness Partnership is seeking an Area Planner to join the Guinness Property team in Oldham. You will coordinate day-to-day scheduling of Responsive Repairs, plan appointments with residents and operatives, and ensure records are kept up to date.

This full-time, permanent role offers hybrid working with three days per week in our Oldham office. The team operates 8am–7pm Monday to Friday and Saturday mornings on a rota basis, supporting high-quality customer service and continuous service