Area Planner

Confidential; Manchester, Salford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Guinness Property is seeking an Area Planner to join the Responsive Repairs team on a full-time permanent contract. This hybrid role requires three days per week in our Oldham office, with hours 8am–7pm, Monday to Friday plus Saturday morning on a rota basis.

You will coordinate day-to-day scheduling of operatives, manage diaries, bookings and reschedules, keep accurate records, and update systems so repairs are tracked.

Qualifications

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate the day-to-day scheduling of Responsive Repairs Operatives to plan repairs efficiently.
• Manage operatives' diaries, bookings and rescheduling of appointments.
• Maintain accurate records and update systems to track repair activities.
• Communicate clearly with residents, operatives and internal teams to ensure service standards.
• Contribute to continuous improvements in service delivery and performance.

Job description

JOB DESCRIPTION

About the role

We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Oldham office. The team cover the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative's diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively.

Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable:

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.