Area Planner

The Guinness Partnership; Oldham; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

The Guinness Partnership is seeking an Area Planner to join the Guinness Property team in Oldham. You will coordinate day-to-day scheduling of Responsive Repairs, plan appointments with residents and operatives, and ensure records are kept up to date.

This full-time, permanent role offers hybrid working with three days per week in our Oldham office. The team operates 8am–7pm Monday to Friday and Saturday mornings on a rota basis, supporting high-quality customer service and continuous service

Qualifications

• Experience in a customer-focused environment.
• Ability to meet agreed performance targets.
• Excellent oral and written communications.
• Proven ability to record data accurately and follow procedures.
• Capable of working in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs with operatives.
• Manage operatives' diaries and schedule appointments with residents.
• Book and reschedule appointments to meet residents' needs.
• Maintain accurate records and update systems for repair tracking.
• Communicate clearly with residents, operatives and internal teams.
• Contribute to service improvements and performance.

Skills

Customer-focused

Performance targets

Oral and written communication

Data recording

Under pressure

Databases

Tools

DRS

Job description

Job description

We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Oldham office. The team cover the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents. The role involves managing operative's diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively. Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

Essential skills

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

To find out more about the role and the key responsibilities, please review the role profile.