Hybrid Appointment & Customer Service Coordinator

LGBT Jobs; Shrewsbury; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Maximus in the UK is hiring to manage daily operations of an Assessment Centre, overseeing sessions, coordinating with clinical colleagues and ensuring smooth customer journeys across channels. The role requires GCSE-level education, strong IT literacy and excellent communication and administrative skills; after probation, a hybrid model is available with days in Shrewsbury and days at home.

You will welcome customers, arrange travel, backfill appointments and liaise with internal teams to drive

Qualifications

• Must be educated to GCSE level or equivalent, including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders is preferred but not essential.
• Fluent English with clear written communication for records and referrals.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and workflow progression.
• Welcome and greet customers on arrival, via Face to Face, telephone, or video link.

Skills

Customer service

Appointment management

IT literacy

Communication skills

Administrative skills

Education

GCSE level or equivalent (Maths & English)

Tools

Microsoft Office

Job description

Maximus in the UK is hiring to manage daily operations of an Assessment Centre, overseeing sessions, coordinating with clinical colleagues and ensuring smooth customer journeys across channels. The role requires GCSE-level education, strong IT literacy and excellent communication and administrative skills; after probation, a hybrid model is available with days in Shrewsbury and days at home.

You will welcome customers, arrange travel, backfill appointments and liaise with internal teams to drive