Hybrid Assessment Centre Coordinator: Customer Experience

Serco

Guildford

In loco

GBP 25.000 - 31.000

Tempo pieno

2 ore fa

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Vantaggi offerti da questo lavoro

Pension scheme

Life insurance

25 days annual leave

Descrizione del lavoro

Serco in Guildford is seeking a Site Coordinator to act as the first point of contact for customers attending the Assessment Centre. You will prepare daily assessment sessions, manage capacity to keep waiting times under 30 minutes, and support Functional Assessors across a busy site.

The role requires BPSS clearance, excellent communication, strong planning, and a willingness to travel to other Assessment Centres as needed.

Competenze

BPSS clearance required and to be obtained
Excellent communication and interpersonal skills
Strong planning and organisational abilities
Experience in customer-facing environments
Willingness to travel to alternate Assessment Centres

Mansioni

Front-face of Serco at the Assessment Centre, ensuring high levels of customer service
Prepare daily sessions for assessments and manage capacity to meet demand
Manage daily appointment sessions and avoid cancellations
Coordinate with back-office scheduling to keep diaries full and efficient
Assist customers with assessment questions and expenses information
Ensure the Assessment Centre is stocked with equipment and supplies
Perform general admin duties and answer phones
Provide support to Functional Assessors
Act as site first aider when needed
Be the local Health and Safety contact for DSE checks
Open/close the site and maintain security as required