Hybrid Customer Service Pro - 12-Month Contract (Burnley)

LGBT Jobs; Burnley; Híbrido; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Maximus is hiring a Customer Service Representative in Burnley to coordinate daily appointment sessions and liaise with clinical colleagues. The role requires GCSEs and IT literacy, and offers a hybrid working model after probation, with some office and some home days.

The successful candidate will manage bookings, make reminder calls, and support multiple Assessment Centres while delivering high-quality customer service in line with Maximus standards.

Formación

• Must be educated to a minimum GCSE level with Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders is a plus.

Responsabilidades

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments as needed.
• Coordinate with other sites for session management.
• Welcome customers on arrival and arrange travel if needed.
• Provide professional service aligned with Maximus values.
• Update records in the in-house system.

Conocimientos

Fluent English

IT literacy

Customer service

Written English

Multi-tasking

Educación

GCSE level or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Maximus is hiring a Customer Service Representative in Burnley to coordinate daily appointment sessions and liaise with clinical colleagues. The role requires GCSEs and IT literacy, and offers a hybrid working model after probation, with some office and some home days.

The successful candidate will manage bookings, make reminder calls, and support multiple Assessment Centres while delivering high-quality customer service in line with Maximus standards.