Assessment Centre Customer Service Coordinator

LGBT Jobs; Barnsley; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working after probation

Job summary

Maximus UK is seeking a Customer Service Representative to oversee the day-to-day operations of the Assessment Centre. You will manage sessions, greet customers, arrange travel, and maintain records, ensuring efficient delivery of assessments across channels.

After probation, a hybrid model will apply, with some days in the office and some from home. The role emphasises fluent English communication, administrative accuracy and IT literacy within a supportive team environment.

Qualifications

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders (preferred not essential).
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression.
• Welcome and greet customers on arrival whether this be face to face, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer.
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files
• Update records accurately using in house computer system
• Provide cover at other sites on occasion
• General administrative duties
• Daily test of Solo Protect device, designed to protect employees
• Regularly test of panic alarms designed, to protect employees
• Regular WIP checks (Fortnightly)
• Maintain and order stationary, including keeping all reception leaflets and information up to date
• Prepare and distribute confidential customer documentation securely across different teams within Maximus
• Arrange and set up additional equipment for Health Practitioners

Skills

Fluent English

IT literacy

Microsoft Office

Written English

Education

GCSE level or equivalent (Maths & English C+)

Job description

Maximus UK is seeking a Customer Service Representative to oversee the day-to-day operations of the Assessment Centre. You will manage sessions, greet customers, arrange travel, and maintain records, ensuring efficient delivery of assessments across channels.

After probation, a hybrid model will apply, with some days in the office and some from home. The role emphasises fluent English communication, administrative accuracy and IT literacy within a supportive team environment.