Assessment Centre Coordinator - Hybrid Customer Service

Maximus; United Kingdom; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

MAXIMUS UK is seeking a Customer Service Representative to co-ordinate daily Assessment Centre sessions and greet customers face-to-face, by phone, or via video. You’ll arrange travel, backfill appointments, and ensure smooth flow with clinical colleagues for efficient customer journeys.

After probation, you may work in a hybrid model with some days in the office and some from home, joining a dedicated team that delivers health and employment services with a focus on quality and customer care.

Qualifications

• Must be educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression.
• Welcome and greet customers on arrival whether this be face to face, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer.
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC.
• Carry out stop and searches for any missing customer files.
• Update records accurately using in house computer system.
• Provide cover at other sites on occasion.
• General administrative duties.
• Daily test of Solo Protect device, designed to protect employees.
• Regularly test of panic alarms designed, to protect employees.
• Regular WIP checks (Fortnightly).
• Maintain and order stationary, including keeping all reception leaflets and information up to date.
• Prepare and distribute confidential customer documentation securely across different teams within Maximus.
• Arrange and set up additional equipment for Health Practitioners.

Skills

IT literacy

Stakeholder communication

Customer service

Attention to detail

Written English

Education

GCSE Maths & English (A-C)

Job description

MAXIMUS UK is seeking a Customer Service Representative to co-ordinate daily Assessment Centre sessions and greet customers face-to-face, by phone, or via video. You’ll arrange travel, backfill appointments, and ensure smooth flow with clinical colleagues for efficient customer journeys.

After probation, you may work in a hybrid model with some days in the office and some from home, joining a dedicated team that delivers health and employment services with a focus on quality and customer care.