Hybrid Aftercare & Customer Experience Specialist

The Guinness Partnership; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association is looking for a customer-focused Aftercare Advisor to join their team. This full-time permanent position offers a hybrid working model with 3 office days and 2 remote days weekly. The role includes providing administrative support to the Aftercare Team, ensuring customer satisfaction, and managing complaints. Ideal candidates will have strong proactive customer service experience and excellent administrative skills. Apply with a CV and covering letter to showcase how you meet the criteria.

Qualifications

• Proven experience of providing great proactive customer service.
• Excellent administrative skills.
• Able to communicate, influence and negotiate effectively.

Responsibilities

• Provide administrative support to the Aftercare Team.
• Ensure timely payment of invoices and updates to meter readings.
• Coordinate team in-boxes and monitor complaints management.

Skills

Proactive customer service

Excellent administrative skills

Communication

Attention to detail

Ability to work under pressure

Dealing with complaints

Job description

A leading housing association is looking for a customer-focused Aftercare Advisor to join their team. This full-time permanent position offers a hybrid working model with 3 office days and 2 remote days weekly. The role includes providing administrative support to the Aftercare Team, ensuring customer satisfaction, and managing complaints. Ideal candidates will have strong proactive customer service experience and excellent administrative skills. Apply with a CV and covering letter to showcase how you meet the criteria.