Customer Service / Administration Assistant

Confidential; Farnham; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Confidential in Farnham is seeking a Customer Service & Administration Assistant to join a friendly team. This hybrid role after probation offers an opportunity to develop skills in customer service and administration with full training provided.

The position emphasises organised, proactive individuals who can manage multiple tasks, maintain records and deliver high-quality service. A supportive environment and clear career progression are highlighted.

Qualifications

• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Excellent communication skills with a professional and confident telephone manner.
• Proactive, flexible and able to work effectively in a busy environment.
• Committed to delivering outstanding customer service.
• Good IT skills including Microsoft Word, Excel and Outlook.

Responsibilities

• Communicating with customers by telephone, email and post to answer queries, request information and provide updates.
• Providing administrative support to ensure work is completed accurately and on time.
• Recording and maintaining accurate financial and customer records.
• Updating databases and client information systems.
• Managing both electronic and paper-based documentation.
• Following established processes and helping to identify improvements to enhance efficiency and customer experience.

Skills

Organisational skills

Communication skills

Proactive and flexible

Customer service

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service & Administration Assistant

Farnham (Hybrid after probation)

26,500

Are you highly organised, customer-focused and looking for an opportunity to develop your career? We are recruiting for a Customer Service & Administration Assistant to join a friendly and supportive team based in Farnham.

This is an excellent opportunity for someone with strong communication and administrative skills who enjoys helping people, managing multiple tasks and ensuring excellent service delivery. Full training will be provided.

Key Responsibilities

• Communicating with customers by telephone, email and post to answer queries, request information and provide updates.
• Providing administrative support to ensure work is completed accurately and on time.
• Recording and maintaining accurate financial and customer records.
• Updating databases and client information systems.
• Managing both electronic and paper-based documentation.
• Following established processes and helping to identify improvements to enhance efficiency and customer experience.

Skills & Experience

• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Excellent communication skills with a professional and confident telephone manner.
• Proactive, flexible and able to work effectively in a busy environment.
• Committed to delivering outstanding customer service.
• Good IT skills including Microsoft Word, Excel and Outlook.
• Eager to learn and develop new skills.

If you are looking for a varied role within a supportive team where you can learn, develop and build a long‑term career, we would love to hear from you.