Hybrid 3rd-Line Infrastructure Engineer (MSP)

Global Technology Solutions Ltd.; Dorking; Híbrido; GBP 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

25 days annual leave

Training and career development

Salary sacrifice schemes

Free onsite parking

Team social events

Complimentary office lunches

Descripción de la vacante

Global Technology Solutions Ltd. in the United Kingdom is seeking a Managed Services Consultant / 3rd Line Infrastructure Engineer to support customer environments and ensure reliable service delivery.

This hybrid role (3 days in the Dorking office, 2 days working from home) offers exposure to server, storage, backup, virtualization, and networking across a UK-based client base. You’ll troubleshoot incidents, drive improvements, and contribute to service modernisation.

Formación

• Hands-on IT infrastructure experience in managed services.
• Experience maintaining enterprise server/storage and backup environments.
• Familiarity with incident handling and SLA adherence.

Responsabilidades

• Support and maintain customer IT infrastructure to meet SLAs.
• Monitor alerts and resolve incidents across environments.
• Collaborate with internal teams and customers to resolve complex issues.
• Perform scheduled maintenance and upgrades.
• Contribute to service improvements and automation opportunities.
• Maintain accurate documentation and runbooks.
• Participate in on-call rota and occasional out-of-hours work.

Conocimientos

IT infrastructure

Managed services

Customer-facing communication

On-call support

Problem solving

Educación

IT certifications (Microsoft, VMware, CompTIA Server+ or ITIL Foundation)

Herramientas

VMware vSphere

Microsoft Hyper-V

Windows Server

Veeam

PowerShell

Azure

Descripción del empleo

Global Technology Solutions Ltd. in the United Kingdom is seeking a Managed Services Consultant / 3rd Line Infrastructure Engineer to support customer environments and ensure reliable service delivery.

This hybrid role (3 days in the Dorking office, 2 days working from home) offers exposure to server, storage, backup, virtualization, and networking across a UK-based client base. You’ll troubleshoot incidents, drive improvements, and contribute to service modernisation.