Senior Infrastructure Engineer – MSP, Hybrid, London

T-Tech; London; Híbrido; NOK 698.000 - 951.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days annual leave

BUPA Cash Plan

50% flexible working

Work from home allowance

Two paid charity days

Fully funded training

Three social events

Descripción de la vacante

T-TECH is seeking an experienced 3rd Line IT Engineer to join a collaborative MSP-focused team in London. You will handle Tier 4 escalation, diagnose complex infrastructure issues, and drive improvements in platform reliability and security.

You will manage cloud platforms, automate monitoring, and support multi-tenant environments while mentoring junior engineers and maintaining strong customer relationships. A hybrid working arrangement in London is offered.

Formación

• Must hold at least one certification in Microsoft Azure, Microsoft 365, or server technologies.
• Minimum 3 years’ IT support experience, preferably in MSP environments.
• Hands-on ITIL-aligned service management experience.

Responsabilidades

• Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues.
• Identify root causes, evaluate solutions, and implement robust, long-term fixes.
• Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs, capacity and performance.
• Follow incident, problem, and change management processes to improve service delivery.
• Log and manage incidents with the service management system and document fixes.
• Mentor Service Desk Analysts and Engineers; share knowledge to improve first-time fix rates.

Conocimientos

Azure certification

Microsoft 365

Server technologies

ITIL

VMware vSphere

Microsoft Exchange

Customer-facing delivery

Herramientas

VMware vSphere

Microsoft Exchange

Azure

Descripción del empleo

T-TECH is seeking an experienced 3rd Line IT Engineer to join a collaborative MSP-focused team in London. You will handle Tier 4 escalation, diagnose complex infrastructure issues, and drive improvements in platform reliability and security.

You will manage cloud platforms, automate monitoring, and support multi-tenant environments while mentoring junior engineers and maintaining strong customer relationships. A hybrid working arrangement in London is offered.