Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working - Surrey

Global Technology Solutions Ltd.; Dorking; Híbrido; GBP 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

25 days annual leave

Training and career development

Salary sacrifice schemes

Free onsite parking

Team social events

Complimentary office lunches

Resumo da oferta

Global Technology Solutions Ltd. in the United Kingdom is seeking a Managed Services Consultant / 3rd Line Infrastructure Engineer to support customer environments and ensure reliable service delivery.

This hybrid role (3 days in the Dorking office, 2 days working from home) offers exposure to server, storage, backup, virtualization, and networking across a UK-based client base. You’ll troubleshoot incidents, drive improvements, and contribute to service modernisation.

Qualificações

• Hands-on IT infrastructure experience in managed services.
• Experience maintaining enterprise server/storage and backup environments.
• Familiarity with incident handling and SLA adherence.

Responsabilidades

• Support and maintain customer IT infrastructure to meet SLAs.
• Monitor alerts and resolve incidents across environments.
• Collaborate with internal teams and customers to resolve complex issues.
• Perform scheduled maintenance and upgrades.
• Contribute to service improvements and automation opportunities.
• Maintain accurate documentation and runbooks.
• Participate in on-call rota and occasional out-of-hours work.

Conhecimentos

IT infrastructure

Managed services

Customer-facing communication

On-call support

Problem solving

Formação académica

IT certifications (Microsoft, VMware, CompTIA Server+ or ITIL Foundation)

Ferramentas

VMware vSphere

Microsoft Hyper-V

Windows Server

Veeam

PowerShell

Azure

Descrição da oferta de emprego

Managed Services Consultant / 3rd Line Infrastructure Engineer

Salary: £50,000 per annum + On Call out of hours rota compensation

Location: Dorking, Surrey – Hybrid (3 days office / 2 days WFH)

Contract: Permanent, Full-Time

Hours: Monday to Friday, 9:00am – 5:30pm standard in hours. + Out of hours.

The Opportunity

This is a varied, hands-on technical role, ideal for someone with a strong background in IT infrastructure, managed services, technical operations or service delivery, who enjoys problem-solving, working with customers and ensuring business-critical systems remain operational.

You'll be joining a friendly, collaborative technical team, supporting a diverse customer base across the UK, with the opportunity to contribute to service improvements, infrastructure modernisation and the ongoing development of managed service solutions.

The Role

As a Managed Services Consultant, you'll be responsible for supporting and maintaining customer infrastructure environments, ensuring reliable service delivery, meeting SLAs and resolving technical incidents.

Working closely with internal technical teams, account managers and customers, you'll play a key role in maintaining infrastructure performance, supporting operational activities and identifying opportunities to improve service efficiency.

Key Responsibilities

• Monitor, support and maintain customer IT infrastructure, including servers, storage, backup, virtualisation and network environments.
• Monitor and respond to alerts across IBM i environments and wider datacentre platforms.
• Investigate and resolve technical incidents, service requests and infrastructure issues.
• Ensure managed services are delivered in line with agreed SLAs and contractual requirements.
• Carry out scheduled maintenance, including operating system upgrades, firmware updates, disaster recovery testing and data restore testing.
• Work directly with customers to understand their technical environments and provide effective solutions.
• Collaborate with internal technical teams to troubleshoot complex infrastructure issues.
• Identify opportunities for automation, process improvements and service modernisation.
• Maintain accurate technical documentation, procedures and operational standards.
• Participate in an out-of-hours on-call rota and occasional planned evening or weekend maintenance.
• Ideally 3–5+ years' experience in a hands‑on IT Infrastructure Engineer, Managed Services Engineer, Systems Engineer or 3rd Line Support role.
• Strong technical experience supporting and maintaining enterprise server and infrastructure environments.
• Hands‑on experience with Windows Server administration, troubleshooting and maintenance.
• Experience supporting virtualised environments, ideally VMware vSphere or Microsoft Hyper‑V.
• Good understanding of enterprise storage, backup and recovery solutions.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP and general network troubleshooting.
• Experience investigating and resolving complex infrastructure incidents within agreed SLAs.
• Practical knowledge of infrastructure monitoring, patching, upgrades and preventative maintenance.
• Experience supporting disaster recovery processes, backup restoration and system availability.
• Strong customer‑facing communication skills, ideally gained within an MSP or managed services environment.

Desirable Skills & Qualifications

• Experience supporting IBM i / IBM Power Systems environments.
• Knowledge of SAN/NAS storage technologies.
• Experience with Veeam or similar enterprise backup solutions.
• Exposure to cloud infrastructure, particularly Microsoft Azure.
• Experience with infrastructure automation or PowerShell scripting.
• Relevant certifications such as Microsoft, VMware, CompTIA Server+ or ITIL Foundation.
• Experience supporting hosted infrastructure or datacentre environments.

Salary & Benefits

£50,000 per annum, plus an attractive benefits package including:

• Hybrid working: 3 days in the Dorking office and 2 days working from home.
• 25 days annual leave plus bank holidays, increasing with service.
• Training and career development opportunities.
• Salary sacrifice schemes.
• Complimentary office lunches and refreshments.
• Free onsite parking.
• Birthday gift and regular team social events.
• Supportive, friendly working environment.