Senior MSP Engineer (Hybrid) - 3rd Line, Client-Facing

Nextech Group Limited; Oxford; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Annual profit share

Hybrid work model

Job summary

Nextech Group Limited is seeking an experienced Senior IT Engineer to join a growing MSP team in Oxfordshire. The role involves hands-on escalation support, customer-site visits, and delivery of infrastructure upgrades across on-prem and cloud environments.

You will work in a hybrid pattern, combining home-based work with customer-site visits, dealing directly with clients and contributing to projects and upgrades. Strong MSP background and Microsoft 365/Azure skills are essential.

Qualifications

• Experience handling complex 2nd/3rd line support in MSP environments.
• Strong knowledge of Microsoft 365, Windows Server and Active Directory.
• Experience with Azure/Entra ID and networking fundamentals.
• Ability to troubleshoot servers, networks and cloud environments.
• Familiarity with firewalls, switches, VLANs and VPNs.
• Experience delivering infrastructure upgrades or migrations.
• Excellent customer-facing communication and ownership of problems.

Responsibilities

• Handle complex 2nd/3rd line support issues.
• Support Microsoft 365, Azure/Entra ID, Windows Server and Active Directory.
• Troubleshoot servers, networks and cloud environments.
• Support firewalls, switches, VLANs and VPNs.
• Work with VMware and/or Hyper-V.
• Deliver infrastructure upgrades, migrations and projects.
• Support backup, security and disaster recovery solutions.
• Visit customer sites when required and take ownership to resolution.
• Provide guidance to junior engineers.

Skills

Microsoft 365

Azure/Entra ID

Windows Server

Active Directory

DNS

DHCP

VLANs

VPNs

Customer-facing skills

Independent work

Tools

VMware

Hyper-V

Job description

Nextech Group Limited is seeking an experienced Senior IT Engineer to join a growing MSP team in Oxfordshire. The role involves hands-on escalation support, customer-site visits, and delivery of infrastructure upgrades across on-prem and cloud environments.

You will work in a hybrid pattern, combining home-based work with customer-site visits, dealing directly with clients and contributing to projects and upgrades. Strong MSP background and Microsoft 365/Azure skills are essential.