Hybrid 1st Line IT Support Engineer – Growth & Training

Set2Recruit; Plymouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A Managed Service Provider in Plymouth is seeking a motivated 1st Line Service Desk Engineer to join their support team. This full-time position offers a starting salary of £26,500 and a hybrid working model, allowing two days per week from home. The ideal candidate will provide technical support, troubleshoot issues, and assist in user onboarding. With excellent training and clear progression opportunities, this role is perfect for someone looking to grow within IT.

Benefits

Excellent training and development opportunities

Hybrid working

Clear career progression pathways

Supportive and collaborative work environment

Qualifications

• Previous experience in a Service Desk, Helpdesk, or IT Support role.
• Strong communication skills and a customer-first attitude.
• Ability to manage workload effectively in a fast-paced environment.

Responsibilities

• Provide 1st line technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues across Windows and Microsoft 365.
• Deliver high standard of customer service and maintain positive client relationships.

Skills

Experience in Service Desk or IT Support

Knowledge of Windows 10/11

Understanding of Microsoft 365

Basic knowledge of Active Directory

Strong communication skills

Job description

A Managed Service Provider in Plymouth is seeking a motivated 1st Line Service Desk Engineer to join their support team. This full-time position offers a starting salary of £26,500 and a hybrid working model, allowing two days per week from home. The ideal candidate will provide technical support, troubleshoot issues, and assist in user onboarding. With excellent training and clear progression opportunities, this role is perfect for someone looking to grow within IT.