HVAC Service Technician, West Midlands, Trane UK Ltd

Trane Technologies; Little Lever; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading climate solutions company in Little Lever seeks a Service Technician responsible for exceptional customer service and technical support. You will diagnose system issues, perform Planned Preventative Maintenance, and maintain equipment for clients across the Birmingham area. The ideal candidate has experience in a technician role, strong customer service skills, and the ability to use relevant diagnostic software and tools. A UK Driver's license and F-Gas certification are required. Competitive salary with benefits, including a company van and healthcare coverage.

Benefits

Competitive salary

Pension plan

Healthcare benefits

Company van

Structured induction plan

Ongoing learning and development

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, effective communication, analytical thinking, and problem-solving abilities.
• Proficiency in using apps, diagnostic software, and MS Office Suite.
• UK Driver's licence as a company vehicle will be allocated.
• Appropriate skilled based certificates with F-Gas.
• Right to Work in the UK.

Responsibilities

• Diagnose system problems when servicing products and equipment.
• Attend customer sites for Planned Preventative Maintenance and breakdowns.
• Build strong relationships with customers and act as a trusted contact.
• Generate regular reports on completed work orders.
• Collaborate with Sales and Operations team to share customer insights.

Job description

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. The area to be covered would include Birmingham, Walsall, Wolverhampton and Gloucester.

Customer and Technical

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Foster strong relationships with customers through exceptional customer service.
• Communicate with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem‑solving abilities.
• Proficiency in using apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F‑Gas.
• Able to cover standby and call‑outs on a planned scheduled basis to include weekday, weekends and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK Driver's licence as a company vehicle will be allocated.
• Right to Work in the UK.

About Trane Technologies

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Compensation and Benefits

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast‑paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.