Hull Customer Service Consultant – Digital Banking & Care

Santander; Doncaster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday plus bank holidays

Pension 8%

Death-in-service benefit

Healthcare benefits at discounted rate

Staff product discounts

Job summary

Santander UK is seeking a Customer Service Consultant for Hull to help customers feel confident with their finances, supporting face-to-face, telephone and digital banking while delivering a personalised service.

You will identify needs, propose suitable products, and build long‑term trust through proactive engagement and clear solutions.

The role emphasizes collaboration, embracing digital tools to simplify banking and deliver a high‑quality customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Multi-channel customer service

Financial products knowledge

Digital banking support

Job description

Santander UK is seeking a Customer Service Consultant for Hull to help customers feel confident with their finances, supporting face-to-face, telephone and digital banking while delivering a personalised service.

You will identify needs, propose suitable products, and build long‑term trust through proactive engagement and clear solutions.

The role emphasizes collaboration, embracing digital tools to simplify banking and deliver a high‑quality customer experience.