Branch Banking Advisor – Digital & Personal Banking (Hull)

Santander Group; Hull and East Yorkshire; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Healthcare benefits

Staff product access

Share schemes

Job summary

Santander UK is hiring a Customer Service Consultant at the Hull TSB Branch. You’ll assist personal banking customers, helping them get the most from digital channels while delivering a personalised, human service that builds trust.

The role focuses on face-to-face, phone and video support, with a strong emphasis on guiding customers through online banking and safeguarding their financial confidence in daily money matters.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services.
• Understanding customer needs and proactively identifying suitable products and services.
• Resolving customer queries efficiently with clear, practical solutions.
• Building strong, lasting relationships through personalised service and engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent, high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Teamwork

Job description

Santander UK is hiring a Customer Service Consultant at the Hull TSB Branch. You’ll assist personal banking customers, helping them get the most from digital channels while delivering a personalised, human service that builds trust.

The role focuses on face-to-face, phone and video support, with a strong emphasis on guiding customers through online banking and safeguarding their financial confidence in daily money matters.