Hull Branch Banking Advisor – Digital Banking Champion

Santander Group; Doncaster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension plan

Healthcare benefits

Employee discounts

Job summary

Santander UK is hiring a Customer Service Consultant at the Hull TSB Branch for a 12-month FTC. You’ll assist customers in person and digitally, helping them get the most from online and mobile banking while delivering a friendly, personalised service.

You’ll build trust, advise on suitable products, and work with colleagues to ensure a seamless customer experience. Competitive starting salary with benefits and discretionary bonus potential.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Cross-channel support

Team collaboration

Job description

Santander UK is hiring a Customer Service Consultant at the Hull TSB Branch for a 12-month FTC. You’ll assist customers in person and digitally, helping them get the most from online and mobile banking while delivering a friendly, personalised service.

You’ll build trust, advise on suitable products, and work with colleagues to ensure a seamless customer experience. Competitive starting salary with benefits and discretionary bonus potential.