HR Support Administrator

Confidential; Essex; On-site; GBP 23,000 - 32,000; Full time

Job summary

Confidential in Essex is seeking an experienced HR Support Administrator to provide professional, timely HR case management support to managers and employees. This on-site role initially requires full-time commitment, with a gradual reduction as training completes.

The position offers PAYE at 20 per hour and a focus on accurate handling of HR cases in line with policies and employment law. You will help ensure compliance, resolve a range of employee relations issues and support the continuous

Qualifications

• Experience in a local authority, district council or borough council.
• Strong understanding of HR policies, procedures and case management.
• Knowledge of employment legislation related to HR casework.
• Awareness of confidentiality and data protection requirements.

Responsibilities

• Provide professional, timely and accurate HR case management support to managers and employees.
• Ensure compliance with statutory requirements and council policies in HR handling.
• Resolve a wide range of employee relations cases and escalate complex matters when needed.
• Support HR processes, guidance and systems to enable self-service and improve customer experience.

Skills

Local authority experience

HR case management

Employment legislation knowledge

Confidentiality & data protection

Customer-focused service

Job description

Our local authority client based in Essex are urgently seeking an experienced HR Support Administrator.

20 an hour PAYE

Please note that this role will require you to be based on site full time initially, reducing once fully trained.

Role Purpose:

• To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation.
• To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries.
• To enable the effective delivery of HR services by resolving a wide range of employee relations and people‑related cases, escalating more complex matters where appropriate.
• To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience.
• To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.

The Experience You Will Bring:

• The successful candidate must have experience working within a local authority, district council, or borough council.
• Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day‑to‑day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer‑focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer‑focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.