HR Support Administrator

4Recruitment Services Ltd; Maldon; On-site; GBP 28,654,000 - 34,716,000; Full time

Job summary

4Recruitment Services Ltd is recruiting an experienced HR Support Administrator for a local authority in Essex. The role is on-site full time initially, paying £20 per hour PAYE. You will manage HR cases, advise managers and staff, and help improve customer-focused HR services.

Applicants should have local authority HR experience, strong knowledge of employment legislation, data protection and information governance, and a commitment to accurate, timely case handling and professional advice.

Qualifications

• Experience within a local authority, district council, or borough council.
• Good understanding of HR policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.

Responsibilities

• Provide professional, timely and accurate HR case management support to managers and employees.
• Ensure compliance with statutory requirements, council policies and employment legislation.
• Resolve a wide range of employee relations and people-related cases, escalating complex matters as needed.
• Support and develop HR processes, guidance and systems for self-service and improved customer experience.
• Ensure HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.

Skills

HR case management

Customer-focused service

Data protection

Confidentiality

Employment legislation

Governance awareness

Local authority experience

Continuous improvement

Job description

Our local authority client based in Essex are urgently seeking an experienced HR Support Administrator.

£20 an hour PAYE

Please note that this role will require you to be based on site full time initially, reducing once fully trained.

Role Purpose

• To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation.
• To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries.
• To enable the effective delivery of HR services by resolving a wide range of employee relations and people-related cases, escalating more complex matters where appropriate.
• To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience.
• To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.

The Experience You Will Bring

• The successful candidate must have experience working within a local authority, district council, or borough council.
• Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.