HR Ops Support Administrator - Local Authority

Spinwell Global Limited; Exeter; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Spinwell Global Limited is recruiting for an HR Ops Support Administrator based in Exeter, with two roles available. The role offers hybrid working after a training period and involves processing attendance, probation and leavers within the HR lifecycle, while delivering excellent customer service to staff and volunteers.

You will join a supportive HR team, handle inquiries by face-to-face, phone and email, and manage allocated processes with precision and accountability.

Qualifications

• Strong administrative skills or prior experience in an administrative role; proficient with MS Office and data entry.
• Excellent customer service skills with the ability to manage expectations and resolve issues.
• Team player who collaborates well within a busy HR team and supports colleagues.
• Demonstrates integrity, confidentiality and discretion in handling sensitive information.

Responsibilities

• Provide support and guidance to Officers, staff and volunteers on employment lifecycle processes.
• Manage lifecycle tasks such as attendance, probation, leave, and leavers with accuracy and timeliness.
• Handle inquiries via face-to-face, telephone and email, delivering high-quality customer service.
• Support HR processes; you will be allocated a specific portfolio and complete training before operating more independently.

Skills

Administrative skills

Customer service

Team player

Confidentiality

Multi-tasking

Tools

Microsoft Office

Job description

Role: HR Ops Support Administrator x 2 REF 378185

Contract Length: Until 31/08/27

Location: Exeter

IR35: Inside

Pay Rate to Intermediary: £17.14 per hour

Security Clearance: BPSS

Spinwell is recruiting for a HR Ops Support Administrator for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE HR OPS SUPPORT ADMINISTRATOR

As an HR Operations Administrator you will play a pivotal role providing support and guidance to the Officers, staff and volunteers on matters relating to the employment lifecycle process whilst providing excellent customer service. This role will enable you to build on already strong administrative skills and will expose you to a variety of HR processes. You will be excellent at managing your time and workload and methodical in your approach. You will be able to follow instructions and working practices to ensure deadlines are met. Tasks will include responding to our internal customers via method such as face to face, over the telephone and email correspondence. You will manage a variety of lifecycle processes, such as attendance, probation, taking time away from work i.e. Maternity or Career Breaks and the leavers process. This is not an extensive list of the HR Admin processes; you will be allocated a specific portfolio to manage.

This role will be based within Exeter, but as a new member of the team, you will be given training on the Force’s HR processes over a defined period of time, with support from the team, in the workplace. When training is complete, and pending any additional learning required, the role can become a hybrid worker, meaning you will have the flexibility to work from home throughout the week.

SKILLS/EXPERIENCES OF THE HR OPS SUPPORT ADMINISTRATOR

• Strong administrative skills or experience of working in an administrative role, with experience of using Microsoft Office applications, word processing and spreadsheets
• Strong customer service and care skills, with the ability to meet customer demands and expectations
• A good team worker, able to integrate well into a team and build strong connections
• Ethically minded, with a sense of integrity and able to maintain confidentiality
• Ability to multi-task and deal with competing demands

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us