HR Case Management Specialist - Local Authority

4Recruitment Services Ltd; Maldon; On-site; GBP 28,654,000 - 34,716,000; Full time

Job summary

4Recruitment Services Ltd is recruiting an experienced HR Support Administrator for a local authority in Essex. The role is on-site full time initially, paying £20 per hour PAYE. You will manage HR cases, advise managers and staff, and help improve customer-focused HR services.

Applicants should have local authority HR experience, strong knowledge of employment legislation, data protection and information governance, and a commitment to accurate, timely case handling and professional advice.

Qualifications

• Experience within a local authority, district council, or borough council.
• Good understanding of HR policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.

Responsibilities

• Provide professional, timely and accurate HR case management support to managers and employees.
• Ensure compliance with statutory requirements, council policies and employment legislation.
• Resolve a wide range of employee relations and people-related cases, escalating complex matters as needed.
• Support and develop HR processes, guidance and systems for self-service and improved customer experience.
• Ensure HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.

Skills

HR case management

Customer-focused service

Data protection

Confidentiality

Employment legislation

Governance awareness

Local authority experience

Continuous improvement

Job description

4Recruitment Services Ltd is recruiting an experienced HR Support Administrator for a local authority in Essex. The role is on-site full time initially, paying £20 per hour PAYE. You will manage HR cases, advise managers and staff, and help improve customer-focused HR services.

Applicants should have local authority HR experience, strong knowledge of employment legislation, data protection and information governance, and a commitment to accurate, timely case handling and professional advice.