HR Support Administrator

4Recruitment Services Ltd; Essex; On-site; GBP 23,000 - 32,000; Full time

Job summary

4Recruitment Services Ltd in Essex is urgently seeking an experienced HR Support Administrator to provide professional HR case management support to managers and employees.

The role is based on site full time initially, reducing once fully trained, with a focus on compliance with HR policies and employment legislation to ensure efficient service delivery.

Qualifications

• Experience in HR case management within a local authority or borough council.
• Strong understanding of HR policies and employment legislation in casework.
• Knowledge of confidentiality and data protection in handling sensitive information.
• Commitment to customer-focused service delivery and accurate guidance.

Responsibilities

• Provide timely and accurate HR case management support to managers and employees.
• Ensure compliance with HR policies, procedures and employment legislation.
• Resolve a wide range of employee relations cases and escalate more complex matters.
• Support and develop effective HR processes, guidance and self-service for customers.
• Ensure HR enquiries and cases are managed efficiently, to agreed standards and timescales.

Skills

HR policies

Case management

Employment law

Data protection

Confidentiality

Customer service

Governance

Process improvement

Local authority

Stakeholder comms

Job description

Our local authority client based in Essex are urgently seeking an experienced HR Support Administrator.

20 an hour PAYE

Please note that this role will require you to be based on site full time initially, reducing once fully trained.

Role Purpose:

• To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation.
• To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries.
• To enable the effective delivery of HR services by resolving a wide range of employee relations and people-related cases, escalating more complex matters where appropriate.
• To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience.
• To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.

The Experience You Will Bring:

• The successful candidate must have experience working within a local authority, district council, or borough council.
• Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.