HR Coordinator

Financial Ombudsman Service; Greater London; Hybrid; GBP 28,000; Full time

Job summary

A public service organization in London is looking for an HR Representative to provide exceptional support and resolve HR queries. The successful candidate will manage HR processes from contact to resolution, ensuring quality service. With a hybrid work policy, this role requires strong communication and problem-solving skills. You'll join a values-led team committed to creating a supportive environment where you can contribute to shaping HR functions and employee experiences.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

Career development opportunities

On-site gym

Well-being resources

Qualifications

• Proven experience in a fast-paced customer-focused environment handling high volumes of queries.
• Experience managing HR-related queries from contact to resolution.
• Strong written and verbal communication skills adaptable to different audiences.
• Track record of managing multiple priorities and meeting deadlines.
• Ability to identify process improvement opportunities.

Responsibilities

• Be the first point of contact for delivering HR support.
• Prepare contracts and manage flexible working requests.
• Maintain a high-quality customer-focused HR support service.

Skills

Employee Relations

Benefits Administration

Human Resources

Communication Skills

Problem-Solving

Job description

Looking for a new challenge

Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!

Join a team where Purpose drives everything we do Ambition fuels our growth Trust builds our foundation and Respect shapes our culture.

Were not just hiring were inviting you to build the future with us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.

Contract : Permanent

Working hours : 35 hours per week is full time. Where possible we are open to considering part time / flexible working patterns. Please let us know in your application your desired working pattern.

Salary : 27728

Location : London Docklands

Reporting to : Senior HR Coordinator

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The People Hub team serves as the operational centre of HR ensuring that our colleagues can concentrate on the core aspects of their roles by facilitating seamless HR processes. Placing the customer at the forefront of everything we do we are committed to making interaction with HR as straightforward as possible.

As the primary representative of HR you will play a pivotal role in supporting colleagues through significant milestones across the employee life cycle. Acting as the initial point of contact you will deliver a high-quality customer-focused HR support service consistently striving for improvement and excellence in every interaction.

What Youll Do

Youll be the first point of contact for our people delivering exceptional support and resolving HR queries quickly and confidently. From preparing contracts to managing flexible working requests youll keep things running smoothly while providing friendly professional service every time.

Youll bring initiative and a drive to improve how we work. Confident using our systems and keen to grow your own skills youll help us deliver a seamless HR experience that makes a real difference.

Minimum Criteria

• Proven experience in a fast-paced customer-focused environment demonstrating the ability to handle a high volume of queries with professionalism and empathy.
• Experience managing HR-related queries or processes from initial contact through to resolution.
• Strong written and verbal communication skills with the ability to adapt your tone and approach to suit different audiences.
• Track record of managing multiple priorities meeting deadlines and maintaining accuracy under pressure.
• Demonstrate ability to identify opportunities for process improvement and propose constructive solutions.

It would also be nice for you to have

• Ability to analyse trends identify root causes and use data or feedback to drive better outcomes.
• Experience working effectively within cross-functional teams show how youve supported shared goals and contributed to a positive team culture.

Why Financial Ombudsman Service

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here : also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us :

• 25 days holiday entitlement with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!

Please apply by uploading a current CV there is also an option to leave a supporting statement should you wish to include one in your application.

Applications need to be submitted by 23 : 59 on Sunday 2nd November

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.

We welcome applications from internal employees to apply you must have passed probation be meeting or exceeding expectations and have no live warnings or development plans in place.

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out being part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.

Good luck with your application!

Required Experience :

IC

Key Skills

Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday

Employment Type : Full Time

Experience : years

Vacancy : 1