HR Coordinator

Citation; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading support firm in the UK is seeking an HR Coordinator to join their Employment Law team. In this hybrid role, you will manage advice requests, case management, and quality control to ensure excellence in service delivery. Ideal candidates are detail-oriented with strong communication skills and experience in Salesforce is a plus. The firm offers great perks including holidays, wellness benefits, and a collaborative culture that encourages teamwork and individual achievements.

Benefits

25 Days of Holiday + Bank holidays

Birthday Bliss

Post-Wedding Bliss

Healthcare cash plan

Community Days

Qualifications

• Strong attention to detail with excellent time management skills.
• Excellent communication and customer service skills.
• Experience with Salesforce (advantageous but not essential).
• A positive, proactive attitude and a 'can-do' approach.
• Strong relationship-building skills and the ability to work well in a team.
• Resilience and flexibility in a fast-paced environment.
• A background in HR or familiarity with Employment Law is a bonus.

Responsibilities

• Manage advice emails and callbacks within Salesforce and Outlook.
• Merge ongoing case work with new inquiries and keep all case statuses up to date.
• Identify and manage spam, create callback tasks for consultants.
• Generate reports to assist management and reallocate workloads.
• Collaborate with other departments to streamline workflows.
• Follow established processes and suggest improvements.

Skills

Attention to detail

Time management

Communication skills

Customer service

Team collaboration

Tools

Salesforce

Job description

HR Coordinator
Location: Hybrid - 2 days Wilmslow (Mon & Tues) and 3 days home
Salary: 25,155 per annum

We're Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.

We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work. We're known for our supportive culture, and our commitment to helping clients stay "ready for anything." If you're a team player who thrives in a fast-paced environment, we want to hear from you!

The Role

We're on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top‑notch service to our clients! If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.

• Allocating Advice Requests: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they're assigned to the right consultant.
• Case Management: Merge ongoing case work with new inquiries and keep all case statuses up to date.
• Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.
• Reporting: Generate reports to assist management and reallocate workloads for absent consultants.
• Team Coordination: Collaborate with other departments to streamline workflows and reduce redundant tasks.
• Process Improvement: Follow established processes and proactively suggest improvements to increase efficiency.

What We're Looking For

We're seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include:

• Strong attention to detail with excellent time management skills.
• Excellent communication and customer service skills.
• Experience with Salesforce (advantageous but not essential).
• A positive, proactive attitude and a "can-do" approach.
• Strong relationship-building skills and the ability to work well in a team.
• Resilience and flexibility in a fast-paced environment.
• A background in HR or familiarity with Employment Law is a bonus.

Here's a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!