Housing Workers - Aylesbury

Bromford; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bromford is recruiting two Housing Workers to support customers living in temporary accommodation at Griffin Place in Aylesbury. This fixed-site role is based entirely at Griffin Place with a consistent Monday to Friday evening shift from 2:30pm to 10:30pm, and no travel between sites.

You will build relationships with customers, help them understand tenancy responsibilities, manage records, and connect them with opportunities, services and networks that support moving toward a settled home and

Qualifications

• Ability to build rapport and communicate clearly with customers.
• Organised, reliable, and able to manage own workload.
• Comfortable using IT systems and following processes.
• Experience in housing, tenancy management or welfare benefits is a plus.

Responsibilities

• Build positive relationships with customers living in temporary accommodation.
• Help customers understand their licence conditions, manage rent and sustain accommodation.
• Complete and maintain accurate records including grants, lettings, repairs and conversations.
• Raise and track repairs and liaise with internal teams and partner agencies.
• Use IT systems to update records and manage caseloads.
• Conduct constructive conversations to support independence and progression.

Skills

Rapport building

Clear communication

Organised

Boundary setting

Caseload management

Welfare benefits knowledge

Tools

IT systems

Job description

Location: Griffin Place, Aylesbury, HP19 8FE
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Shift pattern: Monday-Friday, 2.30pm-10.30pm
Closing Date: Thursday 29 October 2026

We re looking for two Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, with a consistent Monday to Friday evening shift pattern of 2.30pm-10.30pm. You ll work as part of a wider team based at Griffin Place and won t be travelling between sites.

Working evenings, you ll play an important role in helping customers settle into their accommodation, manage day-to-day challenges and access the support they need to move towards a more secure future.

You ll play a key part in helping customers sustain their accommodation, understand their responsibilities and prepare to move on to a settled home. You ll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.

You ll build strong relationships with local agencies, community groups and support services, connecting customers with opportunities, advice and networks that support their journey towards a settled home and greater independence.

What you'll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing and maintaining accurate records, including:
  • Supporting customers with grant and charity funding applications
  • Lettings, relets and end of licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

Please note: this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.

Who we're looking for

We re looking for someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Could bring experience from areas such as:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford, part of Bromford Flagship LiveWest (BFL), you ll be joining an organisation that s committed to helping people thrive. Every day, you ll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.