Neighbourhood Coach

Bromford Housing Group; Tamworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Healthcare benefits

Pension scheme

Employee assistance program

Job summary

Bromford Housing Group is seeking a Neighbourhood Coach to manage a 200-home patch across Tamworth and surrounding villages. This full-time secondment role blends homeworking, office time and in-home visits, with 37.5 hours per week and field-based flexibility.

You’ll guide customers to sustain tenancies, coordinate with partners, and handle tenancy issues including enforcement when needed. You’ll develop strong relationships, coach residents, and work with maintenance and lettings to keep homes

Qualifications

• Experience in a customer-facing role, ideally housing management.
• Ability to work toward performance targets and maximise customer satisfaction.
• Capable of coaching and influencing to achieve outcomes.

Responsibilities

• Manage tenancy sign-ups, changes and enquiries.
• Provide coaching and support to help customers sustain their tenancies.
• Handle ASB, safeguarding and complex tenancy issues.
• Take enforcement action where required, including court attendance and evictions.
• Build partnerships with local services, community groups and agencies.
• Coordinate with maintenance to identify and escalate property issues.
• Ensure efficient allocation of empty homes with lettings teams.
• Set and manage customer expectations on repairs and standards.
• Monitor neighbourhood safety and wellbeing.

Skills

Customer facing

Housing management

Performance targets

Coaching

Influencing

Relationship building

Drive and resilience

Job description

This is a Secondment , Full Time vacancy.

Operational patch:Tamworth & surroundingvillages
Contract: Full-time,Fixed-Term Contract until March 2027
Hours:37.5 per week (Monday-Friday)
Workstyle:Field-based with flexibility- a mixof homeworking,office time, and visiting customers in their homes

As a Neighbourhood Coach, you'll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods. This is a varied and rewarding role where you'll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities.

You'll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.

What You’ll Be Doing:

• Managing tenancy sign-ups, changes, and tenancy-related enquiries.
• Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
• Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.
• Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
• Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
• Working closely with maintenance teams to identify and upscale property-related issues.
• Collaborating with lettings teams to ensure empty homes are allocated efficiently.
• Managing customer expectations around repairs, property standards, and tenancy responsibilities.
• Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.

What We’re Looking For:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills

Additional requirements

• Has access to a vehicle and a full driving licence
• Able to complete a Basic DBS check (provided by BFL)

If you’re looking for a role whereno two days are the same, where you’re trusted to work independently andmake a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gainmeaningful work, flexibility in how you work, and the chance to grow your skills and confidencein a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Interview date: Interviews are scheduled to take place on 3 or 4November.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.