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Bromford; Aylesbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bromford is seeking two Housing Workers to support customers living in temporary accommodation at Griffin Place in Aylesbury. This fixed-site role requires full-time evenings (2.30pm–10.30pm) Monday to Friday, with no travel between sites.

You will build relationships, explain licence conditions, help manage rent, complete records, assist with grant funding, lettings and repairs, and liaise with partner agencies to move customers toward independent, settled housing.

Qualifications

• Experience in housing management, tenancy sustainment and customer coaching.
• Ability to communicate clearly, manage workload and use IT systems.
• Experience with welfare benefits, grants or tenancy support is desirable.

Responsibilities

• Build positive relationships with customers in temporary accommodation.
• Help customers understand licence conditions, manage rent and sustain accommodation.
• Complete and maintain accurate records and assist with grants and funding applications.
• Handle lettings, relets, end-of-licence processes and raise repairs.
• Document conversations and actions; liaise with internal teams and partner agencies.
• Use IT systems to update records and manage caseload.
• Engage customers to move toward independence with constructive conversations.

Skills

Rapport building

Organised

IT systems literacy

Boundary setting

Welfare benefits knowledge

Housing/tenancy management

Customer service

Working with vulnerable/complex cases

Charities/community organisations /ケース

Job description

Location: Griffin Place, Aylesbury, HP19 8FE

Contract: Permanent

Hours: Full-time, 37.5 hours per week

, 2.30pm–10.30pm

Closing Date: Thursday 29 October 2026

two Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, with a consistent Monday to Friday evening shift pattern of 2.30pm-10.30pm. You'll work as part of a wider team based at Griffin Place and won't be travelling between sites.

Working evenings, you'll play an important role in helping customers settle into their accommodation, manage day-to-day challenges and access the support they need to move towards a more secure future.

You’ll play a key part in helping customers sustain their accommodation, understand their responsibilities and prepare to move on to a settled home. You'll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.

You'll build strong relationships with local agencies, community groups and support services, connecting customers with opportunities, advice and networks that support their journey towards a settled home and greater independence.

What you’ll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing and maintaining accurate records, including:
• Supporting customers with grant and charity funding applications
• Lettings, relets and end‑of‑licence processes
• Raising and tracking repairs
• Accurate documentation of conversations and actions
• Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

Please note:

this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.

Who we’re looking for

We're looking for someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Could bring experience from areas such as:
• Income maximisation or welfare benefits
• Housing or tenancy management
• Customer service involving vulnerable or complex situations
• Charities, community organisations or case management roles

About Bromford

By joining Bromford, part of Bromford Flagship LiveWest (BFL), you'll be joining an organisation that's committed to helping people thrive. Every day, you'll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.