Housing Workers

Bromford; Aylesbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working not applicable

Job summary

Bromford is seeking two Housing Workers for Griffin Place in Aylesbury. This fixed-site role involves a Monday–Friday, 2.30pm–10.30pm shift, supporting customers in temporary accommodation and helping them sustain tenancy and move toward independence.

You'll build strong relationships with local agencies, document conversations, manage records and collaborate with partner services to enable a settled future.

Qualifications

• Can build rapport and communicate clearly.
• Organised, reliable and able to manage workload.
• Confident using IT systems and following processes.
• Comfortable having honest conversations and setting boundaries.
• Experience in housing, tenancy management, advisory services or customer-facing roles is useful.

Responsibilities

• Build positive relationships with customers in temporary accommodation.
• Explain licence conditions, manage rent and sustain accommodation.
• Maintain accurate records and support grants, lettings and repairs.
• Use IT systems to update records and manage caseload.
• Have constructive conversations to move customers toward independence.

Skills

Clear communication

Organised

IT systems literacy

Boundary setting

Rapport building

Tools

IT systems

Record keeping

Job description

Location: Griffin Place, Aylesbury, HP19 8FE

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Shift pattern: Monday-Friday, 2.30pm–10.30pm

Closing Date: Thursday 29 October 2026

We're looking for two Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, with a consistent Monday to Friday evening shift pattern of 2.30pm-10.30pm. You'll work as part of a wider team based at Griffin Place and won't be travelling between sites.

Working evenings, you'll play an important role in helping customers settle into their accommodation, manage day-to-day challenges and access the support they need to move towards a more secure future.

You’ll play a key part in helping customers sustain their accommodation, understand their responsibilities and prepare to move on to a settled home. You'll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.

You'll build strong relationships with local agencies, community groups and support services, connecting customers with opportunities, advice and networks that support their journey towards a settled home and greater independence.

What You’ll Be Doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing and maintaining accurate records, including:
  • Supporting customers with grant and charity funding applications
  • Lettings, relets and end‑of‑licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

Please note:

this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.

Who We’re Looking For

We're looking for someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Could bring experience from areas such as:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford, part of Bromford Flagship LiveWest (BFL), you'll be joining an organisation that's committed to helping people thrive. Every day, you'll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role