Housing Workers

Bromford Housing Group; Aylesbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Occupational Health

10% employer pension contribution

Employee Assistance Programme

Annual benefit allowance £500

Generous holiday and sick pay

CIH qualification funded

Job summary

Bromford Housing Group is seeking two Housing Workers for Griffin Place in Aylesbury. The role is a fixed-site, full-time evening shift (2.30pm–10.30pm) Monday to Friday, 37.5 hours per week, with a closing date in late October 2026.

You will support customers living in temporary accommodation, helping them settle, understand responsibilities, and access support services to progress toward independence. You'll build relationships with local agencies and community groups, document activities, and

Qualifications

• Experience in housing, tenancy management or customer support in vulnerable/ complex situations.
• Ability to build professional relationships with customers and partners.
• Comfortable with IT systems and following processes.

Responsibilities

• Build positive relationships with customers in temporary accommodation at Griffin Place.
• Help customers understand licence conditions, manage rent, and sustain accommodation.
• Maintain accurate records: grants, lettings, relets, repairs, conversations, and actions.
• Use IT systems to update records and manage caseload.

Skills

Rapport building

Clear communication

Organisation

IT systems proficiency

Boundary setting

Customer service

Tools

CRM software

Job description

Location:Griffin Place, Aylesbury, HP19 8FE
Contract:Permanent
Hours:Full-time, 37.5 hours per week
Shift pattern:Monday-Friday, 2.30pm–10.30pm
Closing Date: Thursday 29 October2026

We're looking for twoHousing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, with a consistent Monday to Friday evening shift pattern of 2.30pm-10.30pm. You'll work as part of a wider team based at Griffin Place and won't be travelling between sites.

Working evenings, you'll play an important role in helping customers settle into their accommodation, manage day-to-day challenges and access the support they need to move towards a more secure future.

You’ll play a key part in helping customers sustain their accommodation, understand their responsibilitiesand prepare to move on to a settled home. You'll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.

You’ll build strong relationships with local agencies, community groups and support services, connectingcustomers with opportunities, advice and networks that support their journey towards a settled home and greater independence.

What you’ll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing and maintaining accurate records, including:
  • Supporting customers with grant and charity funding applications
  • Lettings, relets and end‑of‑licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

Please note:this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.

Who we’re looking for

We're looking for someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Could bring experience from areas such as:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford, part of Bromford Flagship LiveWest (BFL), you'll be joining an organisation that's committed to helping people thrive. Every day, you'll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.