Housing Support Worker

NFP People Limited; Southend-on-Sea; On-site; GBP 24,000 - 25,000; Full time

Job summary

A dedicated charity organization is seeking a Housing Support Worker to assist individuals affected by homelessness in building stability and independence. This full-time role involves providing advice, managing caseloads, and promoting wellbeing. Essential skills include patience, empathy, and a commitment to person-centered support. The position offers a salary of £24,335, increasing to £24,968, and is based in Southend-on-Sea. Candidates should be prepared to work flexible hours within a supportive team.

Qualifications

• Empathy and resilience are essential.
• Ability to manage challenging situations confidently.
• Commitment to supporting people experiencing homelessness.

Responsibilities

• Provide practical advice and support related to tenancy and wellbeing.
• Build respectful relationships with residents.
• Manage a caseload including assessments and support plans.
• Assist with group activities that promote life skills.

Skills

Patience

Politeness

Strong self-control

Flexible hours including evenings

Education

NVQ Level 2 or equivalent in Health and Social Care

Job description

Housing Support Worker

We are seeking committed and compassionate Housing Support Workers to help people build stability, independence and brighter futures.

• Position: Housing Support Worker
• Salary: £24,335 rising incrementally to Point 6, £24,968
• Location: Three sites across the organisation – Southend
• Hours: Full time, 37 hours per week – Hours will be within an 8‑week rolling rota Monday – Sunday with shifts starting at 8am and the latest finishing at 9pm
• Contract: Permanent
• Posts available: 4
• Closing date: 12th December 2025

About the Role

You’ll play a key part in supporting individuals affected by homelessness to achieve stability and independence. Working as part of a supportive team, you’ll help residents settle into a safe home environment, navigate challenges, and build the skills they need for long‑term success.

Key responsibilities

• Providing practical advice, information and support across areas such as tenancy sustainment, benefits, wellbeing, daily living skills and community engagement
• Supporting people to improve mental health, manage physical health needs and access medical, dental or specialist services
• Building positive, respectful relationships with residents based on trust and understanding
• Managing a caseload, completing assessments, support plans and reviews
• Ensuring properties are safe, welcoming and well maintained, following all health and safety procedures
• Helping residents retain accommodation, avoid eviction and prepare for move on
• Encouraging people experiencing substance misuse issues to engage with appropriate support
• Assisting with group activities that promote wellbeing and life skills
• Maintaining accurate, up‑to‑date case files and records
• Supporting colleagues with evening and weekend cover as part of a rota
• Promoting inclusive, anti‑oppressive practice in all areas of work
• Working collaboratively with partner agencies and supporting press and fundraising activity when required
• Ensuring timely Housing Benefit claims and service charge collection

About You

You’ll bring empathy, resilience and a genuine commitment to supporting people who have experienced homelessness. You’ll be someone who stays calm under pressure and can balance practical problem‑solving with person‑centred support.

Essential skills and attributes

• Patience, politeness and strong self‑control
• Ability to work flexible hours including evenings, weekends and bank holidays as part of a rota

Desirable experience and skills

• NVQ Level 2 or equivalent in Health and Social Care, Housing, IAG or a related area
• Understanding of the issues affecting people experiencing homelessness
• Experience delivering face‑to‑face or remote support to the public
• Ability to manage challenging situations confidently
• Comfortable using email, internet and database systems
• Able to work independently and as part of a wider team

About the Charity

You’ll be joining a dedicated team committed to helping people build safer, healthier and more independent lives. The organisation provides high‑quality supported housing and works collaboratively with partners to deliver services that genuinely change outcomes for people affected by homelessness.

Other roles you may have experience of

Support Worker, Housing Officer, Homelessness Support Worker, Tenancy Support Worker, Wellbeing Support Worker, Outreach Support Worker, Recovery Worker, Resettlement Worker

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.