Housing Support Officer

Niyaa People Ltd; West Midlands; On-site; GBP 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Company car provided

Job summary

Niyaa People Ltd. is recruiting for an experienced Housing Support Officer to provide urgent temporary cover for an initial 4-week period at a specialist service in Coventry.

The role supports individuals experiencing homelessness and complex needs, helping residents overcome barriers and move towards greater independence. You will manage caseloads, build relationships and work with partner agencies in a supported housing setting.

Qualifications

• Experience working with people experiencing homelessness or multiple disadvantage.
• Experience in supported housing or accommodation-based services.
• Strong safeguarding knowledge and risk management.
• Experience using trauma-informed and strength-based approaches.
• Excellent communication, organisation and record-keeping.
• Ability to work with residents and external professionals.
• A full UK driving licence.

Responsibilities

• Manage a caseload and provide one-to-one and group support.
• Build trusting relationships using strength-based approaches.
• Develop and review outcome-focused support plans and risk assessments.
• Support residents with complex needs including mental health, substance misuse and offending histories.
• Promote independent living, tenancy sustainment and move-on opportunities.
• Assist with rent, benefits, budgeting and tenancy management.
• Maintain accurate case records and safeguarding compliance.
• Collaborate with Local Authorities, Police, Probation and health services.

Skills

Homelessness experience

Supported housing

Safeguarding knowledge

Trauma-informed approaches

Strong communication

Organisation & record-keeping

Driving licence

Job description

We are recruiting on behalf of a leading supported housing organisation for an experienced Housing Support Officer to provide urgent temporary cover for an initial 4-week period at a specialist service in Coventry.

This is an immediate opportunity for an experienced Housing Support Officer to support individuals experiencing homelessness, multiple disadvantage and complex needs, helping residents overcome barriers and move towards greater independence.

The role would suit someone who is confident working within a supported housing environment and can quickly build positive relationships, manage a caseload and provide effective support to residents.

Key Responsibilities of a Housing Support Officer:

• Manage a caseload and provide high-quality one-to-one and group support.
• Build trusting relationships using strength-based and trauma-informed approaches.
• Develop and review outcome-focused support plans and risk assessments.
• Support residents with complex needs, including mental health, substance misuse and offending histories.
• Promote independent living, tenancy sustainment and positive move-on opportunities.
• Support residents with rent, benefits, budgeting and tenancy management.
• Maintain accurate case records and ensure safeguarding requirements are met.
• Work effectively with Local Authorities, Police, Probation, health services and other partner agencies.
• Support residents to develop practical housing and independent living skills.
• Work positively and proportionately with risk while maintaining a non-judgemental approach.

About You:

• Experience working with people experiencing homelessness, complex needs or multiple disadvantage.
• Experience within supported housing, homelessness, accommodation-based or similar services.
• Strong knowledge of safeguarding, support planning and risk management.
• Experience using trauma-informed and strength-based approaches.
• Excellent communication, organisation and record-keeping skills.
• The ability to work confidently with residents and external professionals.
• A full UK driving licence.

Working Pattern:

• Temporary position - initial 4-week cover
• Urgent requirement - immediate availability preferred
• The service operates Monday to Friday between 8am and 8pm, with Housing Support Officers working on a shift rota covering these hours.
• The role also includes participation in an on-call rota covering weekends and Bank Holidays.
• Company car provided