Housing Support Officer

Niyaa People; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Niyaa People are seeking an experienced Housing Support Worker to cover multiple supported housing services across Bradford. You will work from an office in Bradford and travel between sites, supporting residents who may have recently left prison and those with complex needs, delivering practical, person-centred housing support.

You'll manage welfare-related matters, complete risk assessments and support plans, maintain records and safeguard residents while building professional boundaries.

Qualifications

• Experience in housing support or homelessness settings.
• Experience handling complex needs.
• Knowledge of Housing Benefit, Universal Credit and welfare support.
• Experience completing risk assessments, welfare checks and support plans.
• Enhanced DBS check or willingness to obtain one.
• Available for immediate start.

Responsibilities

• Provide practical, person-centred housing and support to vulnerable residents.
• Support residents with complex needs, including those recently leaving prison.
• Assist residents with welfare benefits and related matters.
• Complete sign-ups, welfare checks, risk assessments and support plans.
• Travel between Bradford-based services and maintain records and confidential documentation.
• Maintain safeguarding and professional boundaries while engaging external services.

Skills

Communication

Interpersonal skills

Safeguarding

Driving licence

Resilience

Boundary management

Independent working

Job description

We are recruiting on behalf of an established housing association providing accommodation and support to vulnerable individuals across the Bradford area.

The organisation supports people from a range of backgrounds and circumstances, including individuals experiencing substance misuse, domestic abuse, previous offending, antisocial behaviour and other complex needs.

We are seeking an experienced and resilient Housing Support Worker to provide temporary cover across several supported housing services in Bradford.

The successful candidate will be based from an office in Bradford but will travel between multiple local services and properties. This includes supporting residents who may have recently left prison and individuals who require additional support to maintain their accommodation and work towards greater independence.

You will work directly with vulnerable adults who may have complex needs and, at times, present challenging or unpredictable behaviour. The successful candidate will need to be confident managing difficult situations while maintaining a calm, professional and person-centred approach.

This is a full-time, Monday-to-Friday position, working 9:00am–5:00pm, with a paid break. The position is temporary and ongoing, with an immediate start required.

Key Responsibilities of a Housing Support Officer:

• Provide practical, person-centred housing and support to vulnerable residents.
• Support individuals with a range of complex needs, including substance misuse, domestic abuse, offending histories and antisocial behaviour.
• Support residents who have recently left prison or have previous involvement with the criminal justice system.
• Assist residents with Housing Benefit, Universal Credit and other welfare-related matters where required.
• Complete resident sign-ups and associated housing and support documentation.
• Carry out regular welfare checks and respond appropriately to concerns regarding residents' wellbeing.
• Complete and review risk assessments, support plans and relevant housing documentation.
• Undertake regular property and accommodation checks, reporting any concerns appropriately.
• Support residents to maintain their tenancy and understand their housing responsibilities.
• Manage challenging situations, incidents and antisocial behaviour in a calm and professional manner.
• Identify and report safeguarding concerns in accordance with relevant procedures.
• Build positive and professional relationships with residents while maintaining appropriate boundaries.
• Encourage residents to engage with relevant external services and support agencies.
• Liaise with other professionals and agencies involved in residents' care and support.
• Maintain accurate records, case notes and confidential documentation.
• Help maintain a safe, supportive and positive environment for residents and colleagues.
• Travel between different supported housing services and locations across Bradford.

We are looking for candidates who have significant experience working with vulnerable adults and individuals with complex needs.

The ideal candidate will have:

• Previous experience in housing support, supported accommodation, homelessness, social care or a similar environment.
• Experience supporting individuals with complex and challenging needs.
• Knowledge of Housing Benefit, Universal Credit and welfare support.
• Experience completing risk assessments, welfare checks, support plans and/or property inspections.
• Experience working with individuals affected by substance misuse, domestic abuse, offending and antisocial behaviour.
• Confidence working with individuals who may display challenging or unpredictable behaviour.
• Excellent communication and interpersonal skills.
• A resilient, compassionate and professional approach.
• The ability to maintain clear professional boundaries.
• Strong written and verbal communication skills.
• The ability to work independently and manage competing priorities.
• A good understanding of safeguarding, confidentiality and professional conduct.
• A full UK driving licence and access to a vehicle – essential.
• An Enhanced DBS check, or willingness/eligibility to obtain one – essential.
• Availability to start at short notice.

Working Hours & Contract:

• 37.5 hours per week
• Monday to Friday
• 9:00am–5:00pm
• Paid break
• Temporary contract with ongoing work
• Immediate / ASAP start
• Travel between Bradford-based services required