Housing Support Officer

Niyaa People Ltd; Rudgeway; On-site; GBP 818,000 - 1,165,000; Full time

Benefits offered by this job

£20.00 per hour via Umbrella

36 hours per week

Temporary assignment 2-3 months with a

Immediate start

Fully site-based role across Bristol &

Flexible working patterns

Remote interview available

Job summary

Niyaa People Ltd is seeking a Supported Housing Officer / Customer Support Coordinator to cover Bristol and South Gloucestershire. You will deliver frontline, person-centred housing support to adults in two six-bedroom schemes and help residents gain independent living skills and move on to longer-term accommodation.

Key duties include welfare checks, support-plan reviews, rent and benefits monitoring, and liaising with partner agencies.

Qualifications

• Experience supporting vulnerable adults in housing or related settings.
• Ability to work independently and manage own workload.
• Strong IT and record-keeping skills with attention to detail.
• Full driving licence and access to transport desirable.

Responsibilities

• Conduct weekly welfare checks and monthly support plan reviews.
• Provide person-centred housing-related support to promote independence.
• Maintain electronic case notes, support plans and service records.
• Monitor rent, Housing Benefit and service charges; assist residents with issues.
• Liaise with partner agencies to support move-on and access to grants.
• Assess prospective residents and coordinate lettings, move-ins and voids.
• Complete routine health and safety checks, including fire alarm testing.
• Manage diary and allocate time between two services; work autonomously.
• Prioritise resident wellbeing and safeguarding.

Skills

Person-centred approach

IT and record-keeping

Independence and time management

Driving licence (desirable)

Job description

An opportunity is available for a Supported Housing Officer / Customer Support Coordinator with a housing provider delivering supported accommodation and housing-related services to adults across Bristol and South Gloucestershire.

The role provides frontline support acrosstwo six-bedroom supported housing services, working with adults aged 18+ who may have additional needs, including mental health support needs. The focus is on helping residents develop independent living skills, prepare for employment and successfully move into longer-term accommodation, alongside day-to-day housing management.

Key Responsibilities

• Conduct weekly welfare checks and monthly support plan reviews.
• Provide person-centred, housing-related support to promote independence and employment readiness.
• Maintain accurate electronic case notes, support plans and service records.
• Monitor rent, Housing Benefit and service charges, supporting residents with payment issues.
• Liaise with partner agencies to support successful move-on and access to grants.
• Assess prospective residents and coordinate lettings, move-ins and voids.
• Complete routine health and safety checks, including fire alarm testing.
• Manage your own diary and effectively divide your time between two services.
• Work autonomously while maintaining a strong focus on resident wellbeing and safeguarding.

About You

• Previous experience supporting vulnerable adults, ideally in supported housing, homelessness or a housing-related setting.
• Person-centred approach with the ability to encourage independence.
• Strong IT and record-keeping skills.
• Ability to work independently, manage your own workload and travel between locations.
• KnowledgeofHousingBenefit, rent monitoring, service charges, voids and lettingsis desirable.
• Enhanced DBSrequired due to lone-working responsibilities; an existing recent certificate is preferred.
• Driving licence and access to transport desirable but not essential.

Benefits

• £20.00 per hour via Umbrella
• 36 hours per week
• Temporary assignment2-3 months with potential to extend
• Immediate start available
• Fullysite-basedrole across Bristol and South Gloucestershire
• Flexible working patterns may be considered, including8am-4pm, 9am-5pm, varied daily hours or a nine-day fortnight, subject to service requirements
• Remote interview available