Housing Support Officer

My Space Housing Solutions; Tees Valley; On-site; GBP 13,000 - 21,000; Part time

Benefits offered by this job

Business mileage paid at £0.55 per km

5 weeks’ holiday + bank holidays

Matched pension contributions

Independent Financial WellbeingService

Health Care cash plan with Medicash

Life Assurance cover

Job summary

My Space Housing Solutions is seeking a compassionate Housing Support Officer to deliver a person-centred service to vulnerable adults in Tees Valley. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.

You will work part-time (20 hours/week, Mon-Fri 10:00–14:00) with a focus on tenancy sustainment, safeguarding, and multi-agency collaboration to prevent crises and evictions.

Qualifications

• Experience of working with vulnerable adults or in housing/support.
• Knowledge of housing management or tenancy sustainment.
• Understanding of safeguarding and risk management.
• Strong communication and interpersonal skills.
• Ability to manage a caseload effectively.
• Good IT and record keeping skills.
• Person-centred, compassionate and empathetic.
• Strong team player.
• Honest with integrity and confidentiality.
• Resilient and professional.

Responsibilities

• Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health.
• Develop and review support plans, including risk assessments.
• Support tenants to build independent living skills.
• Support access to specialist and community services.
• Build professional relationships based on trust and respect.
• Manage a caseload of tenants and support tenancy sustainment.
• Support with rent, benefits, budgeting and preventing arrears.
• Respond to anti-social behaviour and tenancy breaches.
• Conduct property inspections and maintain standards.
• Prevent evictions through early intervention.
• Identify and respond to safeguarding concerns.
• Complete risk assessments and implement control measures.
• Maintain accurate and confidential records.
• Follow health and safety procedures.
• Work with local authorities, healthcare providers and partners.
• Attend meetings and advocate for tenants.
• Carry out health and safety checks and inspections.
• Coordinate property maintenance with contractors.
• Maintain accurate records and reports.

Skills

Experience with vulnerable adults

Housing management

Safeguarding and risk management

Communication and interpersonal skills

Caseload management

IT and record keeping

Person-centred approach

Team player

Integrity and confidentiality

Resilience and professionalism

Job description

Job Type: Part Time, Temporary, 6 Months

Working hours: 20 hours per week, Monday to Friday 10:00am to 14:00pm

Reporting To: Housing Manager

About the Role

We are looking for a compassionate and motivated Housing Support Officer to join our team and deliver a high-quality, person-centred service to vulnerable adults. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.

Key Responsibilities

Tenant Support & Engagement

• Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health


• Develop and review support plans, including risk assessments


• Support tenants to build independent living skills


• Support access to specialist and community services


• Build professional relationships based on trust and respect

Housing & Tenancy Management

• Manage a caseload of tenants and support tenancy sustainment


• Support with rent, benefits, budgeting and preventing arrears


• Respond to anti-social behaviour and tenancy breaches


• Conduct property inspections and maintain standards


• Prevent evictions through early intervention

Safeguarding & Risk Management

• Identify and respond to safeguarding concerns


• Complete risk assessments and implement control measures


• Maintain accurate and confidential records


• Follow health and safety procedures

Multi-Agency Working

• Work with local authorities, healthcare providers and partners


• Attend meetings and advocate for tenants

Compliance & Administration

• Carry out health and safety checks and inspections


• Coordinate property maintenance with contractors


• Maintain accurate records and reports

About You

• Experience of working with vulnerable adults or in housing/support


• Knowledge of housing management or tenancy sustainment


• Understanding of safeguarding and risk management


• Strong communication and interpersonal skills


• Ability to manage a caseload effectively


• Good IT and record keeping skills


• Person-centred, compassionate and empathetic


• Strong team player


• Honest with integrity and confidentiality


• Resilient and professional

Additional Requirements

• Satisfactory Enhanced DBS check


• Driving licence and access to a vehicle for business purposes


• Flexibility to meet service needs

Company Benefits

• Business mileage paid at the rate of £0.55 per mile


• 5 weeks’ holiday plus bank holidays, increasing with length of service


• Matched pension contributions


• Independent Financial Wellbeing service


• Health Care cash plan with Medicash


• Life Assurance cover equivalent to 1 years’ salary