Housing Support Officer

Niyaa People; Gloucester; On-site; GBP 51,577,000 - 63,370,000; Full time

Benefits offered by this job

£20.00 per hour Umbrella

36 hours per week

Temporary 2-3 months

Immediate start

Site-based role

Flexible hours

Remote interview

Job summary

Niyaa People seeks a Supported Housing Officer / Customer Support Coordinator to deliver frontline housing support for adults across two six-bedroom units in Bristol and South Gloucestershire. You will work to help residents gain independent living skills and prepare for employment, alongside day-to-day housing management.

The role involves welfare checks, lettings coordination, rent monitoring and safeguarding, with an emphasis on person-centred support and collaboration with partner agencies.

Qualifications

• Experience supporting vulnerable adults, ideally in housing contexts.
• Person-centred approach to promote independence and employment readiness.
• Strong IT and record-keeping skills; able to manage multiple service records.

Responsibilities

• Conduct welfare checks and review support plans weekly and monthly.
• Provide housing-related support to promote independence and readiness for work.
• Maintain electronic case notes, plans and service records accurately.
• Monitor rent, Housing Benefit and service charges; assist with payment issues.
• Liaise with partner agencies to support move-on and access grants.
• Assess residents and coordinate lettings, move-ins and voids.
• Carry out routine health and safety checks including fire alarm testing.
• Manage diary and split time between two services; travel locally.
• Work autonomously with safeguarding as a priority.

Skills

vulnerable adults

independent living

IT and record-keeping

travel between locations

Tools

MS Office

case management systems

Job description

An opportunity is available for a Supported Housing Officer / Customer Support Coordinator with a housing provider delivering supported accommodation and housing-related services to adults across Bristol and South Gloucestershire.

The role provides frontline support across two six-bedroom supported housing services, working with adults aged 18+ who may have additional needs, including mental health support needs. The focus is on helping residents develop independent living skills, prepare for employment and successfully move into longer-term accommodation, alongside day-to-day housing management.

Key Responsibilities

• Conduct weekly welfare checks and monthly support plan reviews.
• Provide person-centred, housing-related support to promote independence and employment readiness.
• Maintain accurate electronic case notes, support plans and service records.
• Monitor rent, Housing Benefit and service charges, supporting residents with payment issues.
• Liaise with partner agencies to support successful move-on and access to grants.
• Assess prospective residents and coordinate lettings, move-ins and voids.
• Complete routine health and safety checks, including fire alarm testing.
• Manage your own diary and effectively divide your time between two services.
• Work autonomously while maintaining a strong focus on resident wellbeing and safeguarding.

About You

• Previous experience supporting vulnerable adults, ideally in supported housing, homelessness or a housing-related setting.
• Person-centred approach with the ability to encourage independence.
• Strong IT and record-keeping skills.
• Ability to work independently, manage your own workload and travel between locations.
• Knowledge of Housing Benefit, rent monitoring, service charges, voids and lettingsis desirable.
• Enhanced DBSrequired due to lone-working responsibilities; an existing recent certificate is preferred.
• Driving licence and access to transport desirable butnot essential.

Benefits

• £20.00 per hour via Umbrella
• 36 hours per week
• Temporary assignment 2-3 months with potential to extend
• Immediate start available
• Fullysite-basedrole across Bristol and South Gloucestershire
• Flexible working patterns may be considered, including8am–4pm, 9am–5pm, varied daily hours or a nine-day fortnight, subject to service requirements
• Remote interview available