Hosuing Support Officer

Brook Street; West of England; Hybrid; GBP 22,000 - 25,000; Part time

Benefits offered by this job

Enhanced DBS check

DBS Update Service

Job summary

Brook Street is recruiting a Housing Support Officer in Bristol on a hybrid basis. You will manage a caseload of around 14 residents, offering tailored housing-related support to sustain tenancies and promote independence.

The role requires experience in housing or related fields, strong communication, and good IT skills, with DBS checks and trauma-informed practice knowledge seen as advantageous. Apply now for an end of September / early October start.

Qualifications

• Experience in housing, support work, social care, tenancy management, or related fields.
• Knowledge of safeguarding, health & safety, and customer-focused service delivery.
• Ability to work independently and manage a varied workload.

Responsibilities

• Manage a caseload of around 14 residents with person-centred housing support.
• Engage with residents to promote safe, secure, and independent living; reduce social isolation.
• Provide guidance on rent accounts, service charges, and financial wellbeing.
• Support residents with benefits applications and signpost to relevant services.
• Work with income recovery teams to minimise rent arrears.
• Carry out compliance and health & safety checks across the scheme.
• Assist residents with tenancy issues including anti-social behaviour.
• Deliver support in a compassionate, trauma-informed manner.

Skills

Strong communication skills

IT skills

Independent working

Safeguarding knowledge

Health & safety knowledge

Trauma-informed practice knowledge

Tools

Microsoft Office

Job description

Housing Support Officer

Location: Bristol (Hybrid Working)
Pay: £16.50 per hour
Start Date: End of September / Early October

Are you passionate about supporting people to live independently and thrive within their communities? We're recruiting for a Housing Support Officer to join a respected housing provider in Bristol. This is a rewarding opportunity to make a genuine difference in residents' lives while working within a supportive and community-focused environment.

Working on a hybrid basis, you'll be responsible for managing a caseload of approximately 14 residents, providing tailored housing-related support to help individuals sustain their tenancies and maintain their independence.

What You'll Be Doing:

• Manage a caseload of around 14 residents, providing person-centred housing support.
• Engage with residents to promote safe, secure, and independent living, helping to reduce social isolation.
• Provide guidance on rent accounts, service charges, and financial wellbeing.
• Support residents with benefits applications and signpost to relevant support services.
• Work closely with income recovery teams to help minimise rent arrears.
• Carry out compliance and health & safety checks across the scheme.
• Assist residents with tenancy-related issues, including anti-social behaviour and challenging situations.
• Deliver support in a compassionate, trauma-informed manner that promotes dignity, choice, and independence.

What We're Looking For:

• Experience within housing, support work, social care, tenancy management, or a related field.
• Strong communication skills and the ability to build positive relationships with residents and colleagues.
• Good IT skills, including Microsoft Office.
• Ability to work independently and manage a varied workload.
• Knowledge of safeguarding, health & safety, and customer-focused service delivery.
• Understanding of trauma-informed practice would be advantageous.

Additional Information:

• Hybrid working available.
• An Enhanced DBS check will be required.
• A DBS on the Update Service would be highly beneficial and could help speed up the onboarding process.
• Interviews taking place soon for a start date at the end of September or beginning of October.

If you're looking for a role where you can make a real impact while supporting residents to live independently, we'd love to hear from you.

📞 Call Joe today on 0117 948 6300 for more information or click Apply Now to submit your application.